Technical Service Coordination Engineer

Bennett And Game Recruitment; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discretionary annual bonus

Company pension scheme

21 days holiday plus bank holidays

Company laptop and full IT setup

Full training on products and industry

Development opportunities within a成长

Job summary

Bennett And Game Recruitment invites applications for a Technical Service Coordinator based in Tooting, London. The role oversees service, maintenance and installation activities across the UK, coordinating engineers, customers and suppliers to ensure on-time delivery.

Full training provided on company products and industry standards. Reporting to the Managing Director, you will maintain records, manage workloads and deliver excellent customer service throughout project lifecycles.

Qualifications

• Essential: Mechanical Engineering degree or equivalent.
• Essential: Strong organisational and planning skills.
• Essential: Excellent written and verbal communication.
• Essential: Confident dealing with customers, engineers and internal stakeholders.
• Essential: Proficient in Microsoft Office, especially Excel.
• Essential: Detail-oriented with multi-tasking ability.
• Essential: Able to work independently and in a small team.

Responsibilities

• Coordinate service, maintenance and installation activities across multiple customer sites.
• Schedule engineers and manage workloads to meet service commitments.
• Act as a main point of contact for customers and provide project updates.
• Maintain accurate service records, schedules and documentation.
• Track project progress and ensure activities finish within timescales.
• Support preparation of quotations, reports and service documentation.
• Assist with continuous improvement of service processes and admin systems.
• Support the wider team with project coordination as required.

Skills

Organisational skills

Communication skills

Microsoft Excel

Dynamics 365

Mechanical Engineering degree

Independent worker

Education

Mechanical Engineering degree or equivalent

Tools

Microsoft Excel

Microsoft Dynamics 365

Job description

Technical Service Coordinator

Location: Tooting, London (SW17)

Salary: £30,000 - £40,000 per annum, depending on experience

Contract Type: Permanent

Working Hours: 37.5 hours per week, Monday to Friday

Office-based role

The Opportunity

An exciting opportunity has arisen for a highly organised Technical Service Coordinator to join a growing and well-established engineering business specialising in hazardous materials storage and safety solutions. This role will play a key part in coordinating service, maintenance and installation activities across the UK, ensuring engineers, customers and suppliers are aligned to deliver projects and service work efficiently and on schedule. Reporting directly to the Managing Director, the successful candidate will work closely with clients, service engineers and internal departments to manage workloads, maintain accurate records and ensure excellent customer service throughout the project lifecycle. Full training will be provided on the company's products, systems and industry standards. This role would suit an organised and proactive individual with strong communication skills and a technical mindset.

Key Responsibilities

• Coordinate service, maintenance and installation activities across multiple customer sites
• Schedule engineers and manage workloads to ensure service commitments are delivered on time
• Act as a key point of contact for customers, responding to enquiries and providing project updates
• Maintain accurate service records, schedules and project documentation
• Track project progress and ensure all activities are completed within agreed timescales
• Use Microsoft Excel and Microsoft Dynamics 365 to manage service schedules, customer information and project data
• Liaise with engineers, suppliers and customers to coordinate resources and site requirements
• Support the preparation of quotations, reports and service documentation
• Monitor outstanding actions and ensure timely completion of maintenance and service activities
• Assist with continuous improvement of service processes and administrative systems
• Support the wider team with project coordination and operational activities as required

What We Need From You

• Essential: Mechanical Engineering degree or equivalent
• Essential: Strong organisational and planning skills
• Essential: Excellent communication skills, both written and verbal
• Essential: Confident dealing with customers, engineers and internal stakeholders
• Essential: Good working knowledge of Microsoft Office, particularly Excel
• Essential: Strong attention to detail and ability to manage multiple tasks simultaneously
• Essential: Ability to work independently and as part of a small, fast-paced team
• Essential: Positive attitude and willingness to learn
• Desirable: Previous experience in a service coordination, project coordination, scheduling or administrative role
• Desirable: Experience using Microsoft Dynamics 365 or similar ERP/CRM systems
• Desirable: Technical, engineering or construction industry exposure
• Desirable: Experience coordinating field-based engineers or maintenance teams
• Desirable: Engineering qualification, college course or technical education background
• Desirable: Understanding of service, maintenance or project delivery environments

What We Offer

• Salary of £30,000 - £40,000 depending on experience
• Discretionary annual bonus
• Company pension scheme
• 21 days holiday plus all English bank holidays
• Company laptop and full IT setup
• Full training on company products, systems and industry standards
• Ongoing development opportunities within a growing engineering business
• Opportunity to build a long-term career in a specialist technical sector

Working Pattern & Location

37.5 hours per week, Monday to Friday. This is primarily an office-based position, although occasional site visits may be required as part of training and development.