Technical Sales Support Engineer

SMC Corporation (UK); Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in automation machinery manufacturing is seeking a Technical Support Engineer with an electrical bias in Milton Keynes. This role involves supporting customers and sales teams on technical matters, maintaining product management, and making contributions to sales growth through training and promotion of products. Candidates should have a relevant electrical engineering background and excellent communication skills.

Benefits

Retail Discounts

Life Assurance

Private Medical Cover

25 Days Holiday

Holiday Trading Scheme

Qualifications

• Degree, HNC or HND in Electrical Engineering or related discipline.
• Experience working within an Engineering environment.
• Hands-on testing and diagnostic experience.

Responsibilities

• Support for customer questions via phone and email.
• Market and competitor product analysis.
• Product management including training.

Skills

Problem Solving

Communication

Analytical Skills

Project Management

Education

Degree in Electrical Engineering

HNC or HND in Electrical Engineering

Job description

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Job Title: Technical Support Engineer (Electrical Bias)

Location: Office based role in Milton Keynes

Hours: 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday

Job Type: Permanent, full time

The Role:

SMC are looking to recruit an individual with an electrical bias. Experience with serial interface, PLC’s or Electric drives would be advantageous. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of the SMC product. Supporting sales growth by training and proactive promotion of existing and new products.

Key Responsibilities:

• Support for customer questions via phone and e-mail
• Process requests for special products and variations
• Analyse, check and report writing on customer product returns
• Market and competitor product analysis & understanding
• Supporting sales force with customer visits and application development
• Product management including training, new product introduction and supersession of discontinued product ranges

Essential Education, Skills and Experience:

• Degree, HNC or HND in Electrical Engineering or related discipline
• Able to communicate proficiently via telephone and email with both internal and external customers
• A methodical problem solver who is logical, organised and able to keep clear comprehensive records
• Ability to clearly and effectively present technical subjects, face-to-face and via webinar
• Experience working within an Engineering environment
• Hands-on testing and diagnostic experience
• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
• Hands-on testing and diagnostic experience
• Automation systems or system design experience
• Previous experience or working within a Technical Sales Support or applications role

What We Offer:

The reason for our success is our people.

Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.

We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet.

We offer a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!

The Selection Process:

Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our SMC Offices.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Customer Service, and Other

• Industries

  Automation Machinery Manufacturing

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