Technical Sales Support Engineer

MPI Limited; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

MPI Limited is seeking a Technical Sales Support Engineer focused on electrical engineering to join their team in Milton Keynes. In this role, you'll support customers and the sales team, analyze product returns, and engage in new product development, all within a supportive and collaborative culture.

Benefits

Retail discounts

Life assurance

Private Medical Cover

25 days holiday including holiday trading scheme

Qualifications

• Experience communicating with internal and external customers via phone and email.
• Hands-on testing and diagnostic experience.
• Ability to manage time effectively and meet deadlines.

Responsibilities

• Provide support for customer inquiries via phone and email.
• Process special product requests and variations.
• Conduct market and competitor product analysis.

Skills

Communication

Problem Solving

Analytical Skills

Project Management

Education

Degree, HNC or HND in Electrical Engineering

Job description

Technical Sales Support Engineer (Electrical Bias)

• Office based role in Milton Keynes
• 37.5 hours a week, 08:3016:45, Monday to Thursday and 08:3015:30, Friday
• Permanent, full time

The Role
Our client are looking to recruit an individual with an electrical bias. Experience with serial interface, PLC’s or Electric drives would be advantageous. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of product. Supporting sales growth by training and proactive promotion of existing and new products.

Key Responsibilities:

• Support for customer questions via phone and e-mail
• Process requests for special products and variations
• Analyse, check and report writing on customer product returns
• New product development proposal activity
• Market and competitor product analysis & understanding
• Supporting sales force with customer visits and application development
• Product management including training, new product introduction and supersession of discontinued product ranges

Essential Education, Skills and Experience:

Degree, HNC or HND in Electrical Engineering or related discipline
Able to communicate proficiently via telephone and email with both internal and external customers
A methodical problem solver who is logical, organised and able to keep clear comprehensive records
Ability to clearly and effectively present technical subjects, face-to-face and via webinar
Experience working within an Engineering environment
Hands-on testing and diagnostic experience
Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines

Desirable Experience:

• Hands-on testing and diagnostic experience
• Automation systems or system design experience
• Previous experience or working within a Technical Sales Support or applications role

What Our Client Offer:

• Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.
• We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. Our client has sustainable development goals as we believe in caring for our futures as well as the future of the planet.
• We offer a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!

The Selection Process:

Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our clients Offices.

Call the industrial team on 01992 501111 (Option 3)