Technical Sales Support Engineer

JR United Kingdom; Northampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in technical engineering is seeking a Technical Support Engineer with an electrical bias for a permanent, full-time role. You will provide customer support and assist the sales team while promoting SMC products effectively. Key responsibilities include managing product inquiries, performing market analysis, and conducting customer training sessions. Candidates should have a degree in Electrical Engineering or related discipline and strong problem-solving skills.

Benefits

Retail Discounts

Life Assurance

Private Medical Cover

25 Days Holiday

Qualifications

• Degree, HNC, or HND in Electrical Engineering or related discipline required.
• Experience in technical sales support or applications role preferred.
• Hands-on testing and diagnostic experience is advantageous.

Responsibilities

• Support customer inquiries via phone and email.
• Conduct market and competitor product analysis.
• Manage product training and new product introductions.

Skills

Communication

Problem Solving

Organizational Skills

Technical Presentation

Project Management

Education

Degree in Electrical Engineering

HNC or HND in related discipline

Job description

Job Title: Technical Support Engineer (Electrical Bias)

Location:

Office based role in Milton Keynes

Hours:

37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday

Job Type:

Permanent, full time

The Role:

SMC is looking to recruit an individual with an electrical bias. Experience with serial interface, PLCs, or electric drives would be advantageous. The role involves providing support to customers and the sales team on technical matters, with a focus on commercial and market awareness of SMC products. The role also includes supporting sales growth through training and proactive promotion of existing and new products.

Key Responsibilities:

1. Support customer inquiries via phone and email
2. Process requests for special products and variations
3. Analyze, check, and report on customer product returns
4. Conduct market and competitor product analysis
5. Support sales team with customer visits and application development
6. Manage products including training, new product introduction, and supersession of discontinued ranges

Essential Education, Skills, and Experience:

1. Degree, HNC, or HND in Electrical Engineering or related discipline
2. Proficient communication skills via telephone and email with internal and external customers
3. Methodical problem-solving skills, organized with clear record-keeping
4. Ability to present technical subjects clearly and effectively, face-to-face and via webinar
5. Experience working within an engineering environment
6. Hands-on testing and diagnostic experience
7. Experience managing multiple projects, prioritizing, and meeting deadlines
8. Automation systems or system design experience
9. Previous experience in a Technical Sales Support or applications role

What We Offer:

We value our people and foster a collaborative, innovative, and customer-focused culture. We are committed to diversity and inclusion and offer a range of benefits including retail discounts, life assurance, private medical cover, 25 days holiday plus trading schemes, and more.

The Selection Process:

Successful candidates will undergo online interviews, online testing, and a final face-to-face interview at our SMC offices.