Technical Sales Support

SER Limited; Moulton; On-site; GBP 42,000 - 56,000; Full time

Job summary

SER Limited, a well-established lighting specialist, is seeking a Technical Sales Support Manager in Northamptonshire. You will bridge sales, technical, operations and manufacturing, ensuring accurate product information and smooth project delivery.

You will provide day-to-day technical support to sales and admin teams, interpret specifications, prepare documentation, assist with quotations and coordinate live projects.

Qualifications

• Previous experience within the lighting industry, with knowledge of lighting products and technical requirements.
• Experience in a technical sales support role and project coordination.

Responsibilities

• Provide day-to-day technical support to the sales and administration teams, acting as a key point of contact for product and specification queries.
• Interpret technical documentation, product information and specifications to ensure accurate information is communicated internally and externally.
• Create, update and maintain technical specification sheets and supporting documentation.
• Assist with quotations when required, ensuring technical details are accurate and commercially appropriate.
• Support the preparation of technically accurate customer-facing documentation and project information.
• Help resolve technical queries and product-related issues efficiently, escalating matters where necessary.
• Maintain accurate and consistent product information across the business.
• Coordinate the progression of live projects across the sales team, ensuring key actions, deadlines and deliverables are monitored.
• Maintain oversight of multiple projects simultaneously, identifying potential delays, risks and bottlenecks at an early stage.
• Work with relevant internal departments and external contacts to ensure projects progress in line with agreed requirements.
• Ensure project information, technical details and outstanding actions are documented and communicated effectively.
• Proactively address issues that could affect project delivery, escalating matters where additional input or decisions are required.
• Support the development and improvement of internal processes and workflows as the business continues to grow.
• Act as a key technical point of contact for manufacturing partners, factories and suppliers.
• Manage technical communication during the pre-order stage, confirming product specifications, configurations and project requirements.
• Ensure orders are technically complete and accurate before being processed.
• Liaise with manufacturing partners following order placement to monitor production progress, lead times and any required technical amendments.
• Resolve product configuration queries and clarify technical requirements with factories and suppliers.
• Coordinate information between manufacturing partners and internal teams to support efficient project delivery.
• Identify and escalation manufacturing, technical or supply-related issues that could affect project timelines or customer expectations.
• Provide broader technical, administrative and commercial support to the sales function, helping the team manage its workload effectively.
• Take ownership of tasks and follow-up activities that allow the sales team to concentrate on customer relationships, project development and new business.
• Work closely with the Operations Director to ensure technical matters, project requirements and outstanding actions are progressed efficiently.
• Help improve internal communication, processes and working practices as the business expands.
• Act as a reliable internal reference point for lighting products, technical specifications and project-related information.
• Manage competing priorities effectively while maintaining a high standard of accuracy, organisation and communication.

Skills

Lighting industry experience

Technical sales support

Project coordination

Job description

Technical Sales Support Manager

Location: Sywell, Northamptonshire

The Opportunity

A well-established and growing specialist lighting business is looking to appoint a Technical Sales Support Manager to provide a key link between its sales, technical, operational and manufacturing functions.

Key Responsibilities

Technical Sales Support

• Provide day-to-day technical support to the sales and administration teams, acting as a key point of contact for product and specification queries.

• Interpret technical documentation, product information and specifications to ensure accurate information is communicated internally and externally.

• Create, update and maintain technical specification sheets and supporting documentation.

• Assist with quotations when required, ensuring technical details are accurate and commercially appropriate.

• Support the preparation of technically accurate customer-facing documentation and project information.

• Help resolve technical queries and product-related issues efficiently, escalating matters where necessary.

• Maintain accurate and consistent product information across the business.

Project Coordination

• Coordinate the progression of live projects across the sales team, ensuring key actions, deadlines and deliverables are monitored.

• Maintain oversight of multiple projects simultaneously, identifying potential delays, risks and bottlenecks at an early stage.

• Work with relevant internal departments and external contacts to ensure projects progress in line with agreed requirements.

• Ensure project information, technical details and outstanding actions are documented and communicated effectively.

• Proactively address issues that could affect project delivery, escalating matters where additional input or decisions are required.

• Support the development and improvement of internal processes and workflows as the business continues to grow.

Factory and Supplier Liaison

• Act as a key technical point of contact for manufacturing partners, factories and suppliers.

• Manage technical communication during the pre-order stage, confirming product specifications, configurations and project requirements.

• Ensure orders are technically complete and accurate before being processed.

• Liaise with manufacturing partners following order placement to monitor production progress, lead times and any required technical amendments.

• Resolve product configuration queries and clarify technical requirements with factories and suppliers.

• Coordinate information between manufacturing partners and internal teams to support efficient project delivery.

• Ensure all factory engagement remains aligned with agreed commercial decisions and the framework established by the Operations Director.

• Identify and escalation manufacturing, technical or supply-related issues that could affect project timelines or customer expectations.

Operational and General Support

• Provide broader technical, administrative and commercial support to the sales function, helping the team manage its workload effectively.

• Take ownership of tasks and follow-up activities that allow the sales team to concentrate on customer relationships, project development and new business.

• Work closely with the Operations Director to ensure technical matters, project requirements and outstanding actions are progressed efficiently.

• Help improve internal communication, processes and working practices as the business expands.

• Act as a reliable internal reference point for lighting products, technical specifications and project-related information.

• Manage competing priorities effectively while maintaining a high standard of accuracy, organisation and communication.

Candidate Requirements

The successful candidate will ideally have:

• Previous experience within the lighting industry, with a good working knowledge of lighting products, specifications and technical requirements.

• Experience in a technical sales support, project c