Technical Support Coordinator

Confidential; Leeds; On-site; GBP 25,000 - 36,000; Full time

Job summary

Sycamore Lighting is seeking a diligent Customer & Technical Support Administrator to assist in customer service, quotations, and quality compliance. The role focuses on responding to customer inquiries, preparing quotes, and supporting account and delivery coordination.

Strong admin skills and basic technical knowledge are essential to excel in a busy lighting manufacture environment. You will manage technical enquiries, maintain records, and liaise with suppliers for compliance documentation,

Qualifications

• Customer service, technical support or administration experience.
• Excellent communication skills.
• Strong organisational skills and attention to detail.
• Competent with Microsoft Office, particularly Excel and Outlook.

Responsibilities

• Respond to customer technical enquiries via telephone and email.
• Manage the technical support inbox.
• Provide basic technical advice and product guidance.
• Maintain records of customer enquiries and resolutions.
• Prepare customer quotations accurately and promptly.
• Support project quotations and contract enquiries.
• Coordinate delivery requirements with the Operations team.
• Support key account customers with day-to-day enquiries.
• Monitor forecasts and delivery schedules.
• Review shortages, service issues and credit requests.
• Help maintain high levels of customer satisfaction.
• Maintain technical files, certificates and product records.
• Assist with declarations of conformity and test reports.
• Support WEEE and packaging compliance submissions.
• Liaise with suppliers to obtain compliance documentation.
• Assist with product testing and ageing programmes.
• Maintain quality records and testing documentation.
• Support investigations into product issues and complaints.

Skills

Customer service

Technical support

Administration

Communication skills

Organisational skills

Attention to detail

Tools

Excel

Outlook

Job description

THE COMPANY

Sycamore Lighting is a leading manufacturer and supplier of cutting-edge LED lighting and control systems, specialising in the Kitchens, Bathroom and Bedroom lighting sectors.

JOB PURPOSE

To support our technical, customer service, quality and compliance activities. This role is ideal for someone with strong administrative and customer service skills who is keen to develop their technical knowledge.

KEY RESPONSIBILITIES

Customer & Technical Support

• Respond to customer technical enquiries via telephone and email.
• Manage the technical support inbox.
• Provide basic technical advice and product guidance.
• Maintain records of customer enquiries and resolutions.

Quotations & Contract Support

• Prepare customer quotations accurately and promptly.
• Support project quotations and contract enquiries.
• Coordinate delivery requirements with the Operations team.

Customer Service & Account Support

• Support key account customers with day-to-day enquiries.
• Monitor forecasts and delivery schedules.
• Review shortages, service issues and credit requests.
• Help maintain high levels of customer satisfaction.

Quality & Compliance Support

• Maintain technical files, certificates and product records.
• Assist with declarations of conformity and test reports.
• Support WEEE and packaging compliance submissions.
• Liaise with suppliers to obtain compliance documentation.

Product Testing & Quality

• Assist with product testing and ageing programmes.
• Maintain quality records and testing documentation.
• Support investigations into product issues and complaints.

Essential Skills & Experience

• Customer service, technical support or administration experience.
• Excellent communication skills.
• Strong organisational skills and attention to detail.
• Competent with Microsoft Office, particularly Excel and Outlook.

Desirable Experience

• Electrical, lighting or manufacturing experience or similar.
• Quotation preparation experience.
• Knowledge of compliance documentation or quality procedures.