Technical Sales Manager

CV Bay Ltd; United Kingdom; On-site; GBP 45,000; Full time

Job summary

A leading HVAC Distributor seeks a Technical Sales Manager to enhance technical expertise across the organization. This role involves delivering product training, overseeing post-sales service, and responding to technical queries, all while influencing customer satisfaction and commercial strategy.

Qualifications

• Experience in the HVAC industry with deep product knowledge.
• Commercial operations background in wholesale, supply chain, or logistics.
• Full UK driving licence required.

Responsibilities

• Act as the primary technical resource for sales and management teams.
• Deliver structured product training to internal teams.
• Ensure exceptional post-sales customer experience.

Skills

Deep product knowledge in HVAC systems

Mentoring or training

Strong communication skills

Managing multiple priorities

IT literacy and numeracy

Education

Degree-level education

Job description

Technical Sales Manager
HVAC Industry
Location: Crawley
Reporting To: Managing Director
Salary: GBP45,000
Company: A leading HVAC Distributor who are a prominent player in the HVAC sector are seeking a Technical Sales Manager to provide expert support across nationwide branches and sales operations. This role is essential to ensuring technical excellence in customer solutions, product selection, pricing support, and post-sales service.
You ll play a crucial role in driving product knowledge across the business, coaching sales and operational teams, and serving as the go-to expert for all HVAC technical matters. Working closely with senior leadership, your input will directly influence commercial strategy and customer satisfaction.

Key Responsibilities
Technical Support & Product Expertise

• Act as the primary technical resource for our sales and branch management teams
• Deliver structured and ad hoc product training to internal teams
• Support strategic decision-making around product development and innovation
• Stay current with market and product trends to assess opportunities and risks
• Respond to complex technical queries from customers and colleagues
• Assist with pricing and quoting when technical input is required

Aftersales Excellence

• Ensure exceptional post-sales customer experience through technical support and follow-up
• Manage escalated technical queries to resolution
• Maintain accurate records of aftersales activity and customer feedback
• Build strong, lasting relationships with clients and partners

What We're Looking For
Essential Experience & Skills

• Deep product knowledge in HVAC systems, including control systems and wiring
• Experience mentoring or training team members
• Background in commercial operations within wholesale, supply chain, or logistics
• Commercially aware with strong communication and stakeholder engagement skills
• Effective at managing multiple priorities under pressure
• Strong IT literacy and numeracy skills
• Full UK driving licence required

Desirable Attributes

• Degree-level education
• Experience designing and delivering technical training in a commercial environment

You ll Work With
Internally: Sales, branch teams, operations, distribution, finance, and senior management across the wider group
Externally: Suppliers, consultants, industry bodies, and service providers
This is a fantastic opportunity for an experienced HVAC professional ready to shape and influence technical standards, training, and customer experience across a well-established and growing business.
Ready to bring your technical expertise to a dynamic role? Apply now.