Technical Repair Operations Lead (24-Hour SLA)

DP World; Coventry; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

DP World are recruiting an Operations Manager – Technical / Repair to lead the Coventry site’s repair operations, driving safety, quality and on-time delivery within a 24-hour SLA. Reporting to the Site Manager, you will manage a technical team, coordinate with internal functions and customers, and champion continuous improvement across the operation.

You will implement lean processes, monitor KPIs, and ensure compliance with DP World standards.

Qualifications

• Experience managing teams in technical/logistics environments.
• Knowledge of repair operations, quality systems and continuous improvement practices.
• Experience delivering performance against challenging targets and KPIs.
• Familiar with Lean methodologies, problem solving and continuous improvement techniques.
• Experience in automotive, manufacturing or logistics is desirable.
• Proficient with SAP, WMS and Microsoft Office.
• Excellent communication with stakeholders at all levels.
• Strong organization to manage competing priorities in a fast-paced environment.
• Proactive approach to cost and performance improvements.
• Commitment to confidentiality and protecting company information.

Responsibilities

• Lead the Technical / Repair operational area in collaboration with Supervisors and Team Leaders.
• Drive quality improvements whilst ensuring operational costs, productivity targets and customer KPIs are achieved.
• Manage customer repair requirements within agreed SLAs, ensuring effective delivery in a time-critical environment.
• Implement, monitor and improve operational processes, ensuring compliance and continuous optimisation.
• Monitor performance against key metrics, identifying improvement opportunities and implementing corrective actions where required.
• Work closely with the QEHS Manager, Business Controller and wider site teams to deliver quality, productivity and cost improvements.
• Act as the key contact for customer-related operational issues and support customer-driven changes and improvement initiatives.
• Lead continuous improvement activities using Lean methodologies and structured problem-solving techniques.
• Manage and develop a team of direct and indirect reports, promoting engagement, accountability and high performance.
• Ensure all activities are completed in line with Health & Safety requirements, company values and the DP World Code of Conduct.

Skills

Management experience

Lean methodologies

Problem solving

Communication skills

Organizational skills

Proactive mindset

Confidentiality

Tools

SAP

WMS

Microsoft Office

Job description

DP World are recruiting an Operations Manager – Technical / Repair to lead the Coventry site’s repair operations, driving safety, quality and on-time delivery within a 24-hour SLA. Reporting to the Site Manager, you will manage a technical team, coordinate with internal functions and customers, and champion continuous improvement across the operation.

You will implement lean processes, monitor KPIs, and ensure compliance with DP World standards.