Technical Repair Engineer

Centrica plc; Northampton; On-site; GBP 47,303 - 54,400; Full time

Job summary

Centrica plc, through British Gas, is seeking Service & Repair engineers to deliver high-quality customer support. This role involves addressing both routine service visits and complex breakdowns, ensuring same-day fixes as part of our Service Promise.

You will need relevant ACS qualifications and substantial experience with various boilers and central heating systems, all while providing excellent customer service in their homes. A competitive base salary of £47,303 with the potential to earn up to £54,400 through our rewards scheme is offered.

Qualifications

• Outstanding customer experience focus on every visit.
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1).
• NVQ, C&G or equivalent in plumbing or heating.
• 3 years qualified experience of fault finding and diagnosis.
• Electrical knowledge on various systems and boilers.

Responsibilities

• Deliver high-quality support to customers.
• Attend service visits and complex breakdowns.
• Represent British Gas in customers' homes.

Skills

Customer experience focus

Fault finding and diagnosis

Electrical knowledge

Education

ACS qualifications (CCN1, CENWAT, CKR1 & HTR1)

NVQ, C&G or equivalent in plumbing or heating

Job description

Join our team of Service & Repair engineers to deliver high‑quality support to our customers.

You will play a pivotal part in British Gas’ Service Promise! of same day fix for our customers.

Base Salary is £47,303 with uncapped OTE – £54,400 is a realistic expectation through our fantastic field reward scheme.

Whether attending an annual service visit or a complex breakdown you will be representing British Gas in the customer’s home.

You will have plenty of support from our managers, mentors, and engineer colleagues but some of the jobs can be challenging and experience of working across an array of different boilers and central heating systems and manufacturers is essential.

Qualifications

• A natural dedicated focus on providing outstanding customer experience on every visit.
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1).
• NVQ, C&G or equivalent in plumbing or heating.
• 3 year’s qualified experience of fault finding and diagnosis.
• Electrical knowledge, including wiring and fault finding on S‑plan, Y‑plan and combination systems and boilers.