Technical Repair Engineer

Centrica plc; Aberdeen City; On-site; GBP 42,572 - 52,033; Full time

Benefits offered by this job

Flexible total rewards package

Financial support

Emotional support

Job summary

Centrica plc is seeking Service & Repair Engineers in Aberdeen City to ensure exceptional service for British Gas customers. With a base salary of £47,303 and potential earnings of £54,400 through our field reward scheme, this role is pivotal for maintaining our trustworthy service promise.

Qualified candidates will have relevant ACS certifications and must focus on delivering outstanding customer experiences. Join a team that values every engineer's impact on customer satisfaction and workplace flexibility.

Qualifications

• Dedication to delivering outstanding customer experience.
• Current ACS qualifications required.
• Minimum three years qualified experience in fault finding.

Responsibilities

• Ensure same-day fix for customers.
• Represent British Gas during service visits.
• Provide exceptional customer service.

Skills

Customer experience focus

Fault finding and diagnosis

Electrical knowledge

Education

ACS qualifications (CCN1, CENWAT, CKR1 & HTR1)

NVQ or C&G in plumbing or heating

Job description

About the role

We are recruiting in Aberdeen for Service & Repair Engineers to join our experienced Gas Engineers. Base Salary is £47,303 with uncapped OTE – a realistic expectation of £54,400 through our field reward scheme.

Responsibilities

• Play a pivotal part in British Gas’ Service Promise of same day fix for our customers.
• Represent British Gas in the customer’s home during annual service visits or complex breakdowns.
• Provide outstanding customer experience on every visit.

Qualifications

• Dedicated focus on delivering outstanding customer experience.
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1).
• NVQ, C&G or equivalent in plumbing or heating.
• Three years qualified experience in fault finding and diagnosis.
• Electrical knowledge, including wiring and fault finding on S‑plan, Y‑plan and combination systems and boilers.

Benefits

Flexible total rewards package, including financial, physical and emotional support, backed by the UK’s best Carers Policy and flexibility initiatives.