Technical Repair Engineer

Centrica plc; Cambridgeshire and Peterborough; On-site; GBP 42,572 - 52,033; Full time

Job summary

Centrica plc is looking for Service & Repair engineers to provide high-quality support to customers under British Gas. You will play a key role in delivering same day fixes, representing British Gas in customers' homes.

The position offers a base salary of £47,303 with an expected total earnings of £54,400 through the field reward scheme. Candidates must have ACS qualifications and significant experience in fault finding and diagnosis.

Qualifications

• A dedicated focus on providing outstanding customer experience on every visit.
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1).
• NVQ, C&G or equivalent in plumbing or heating.
• 3 years qualified experience of fault finding and diagnosis.
• Electrical knowledge including wiring and fault finding.

Responsibilities

• Deliver high-quality support to customers as Service & Repair engineer.
• Play a pivotal role in British Gas’ Service Promise for same day fix.
• Represent British Gas in customers' homes for service and repairs.

Skills

Customer experience focus

Fault finding and diagnosis

Electrical knowledge

Education

ACS qualifications (CCN1, CENWAT, CKR1 & HTR1)

NVQ, C&G or equivalent in plumbing or heating

Job description

Join our team of Service & Repair engineers to deliver high‑quality support to our customers.

You will play a pivotal part in British Gas’ Service Promise! of same day fix for our customers.

Base Salary is £47,303 with uncapped OTE – £54,400 is a realistic expectation through our fantastic field reward scheme.

Whether attending an annual service visit or a complex breakdown you will be representing British Gas in the customer’s home.

You will have plenty of support from our managers, mentors, and engineer colleagues but some of the jobs can be challenging and experience of working across an array of different boilers and central heating systems and manufacturers is essential.

Qualifications

• A natural dedicated focus on providing outstanding customer experience on every visit.
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1).
• NVQ, C&G or equivalent in plumbing or heating.
• 3 year’s qualified experience of fault finding and diagnosis.
• Electrical knowledge, including wiring and fault finding on S‑plan, Y‑plan and combination systems and boilers.