Technical Repair Engineer

TN United Kingdom; Essex; On-site; GBP 43,000 - 53,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Service- und Reparaturtechniker, um eine herausragende Kundenbetreuung zu gewährleisten. In dieser Rolle werden Sie Teil eines dynamischen Teams, das sich für Nachhaltigkeit und die Verbesserung der Energieeffizienz in britischen Haushalten einsetzt. Mit einem attraktiven Gehalt und der Möglichkeit, durch ein hervorragendes Belohnungssystem ein zusätzliches Einkommen zu erzielen, bietet diese Position eine spannende Gelegenheit, Ihre Fähigkeiten in einem unterstützenden Umfeld weiterzuentwickeln. Wenn Sie leidenschaftlich an Kundenservice interessiert sind und eine positive Veränderung bewirken möchten, ist dies die richtige Rolle für Sie.

Qualifications

• 3 Jahre qualifizierte Erfahrung in der Fehlerdiagnose.
• Aktuelle ACS-Zertifikate sind erforderlich.

Responsibilities

• Sicherstellen, dass Kunden die benötigte Hilfe erhalten.
• Vertretung von British Gas im Kundenheim.

Skills

Kundenservice

Fehlerdiagnose

Elektrische Kenntnisse

Education

ACS-Zertifikate (CCN1, CENWAT, CKR1, HTR1)

NVQ, C&G oder gleichwertig in Sanitär oder Heizung

Job description

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We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’re the household heroes powering 1 in 3 homes in the UK – but supplying energy is just part of what we do. We’re making the UK’s homes greener and more energy efficient, together with our friends at Hive. By using their clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint. And with our Peak Save programme, we’re actively rewarding better energy use too.

About your role:

We need Service & Repair engineers to join our team of experienced Gas Engineers, to ensure that our customers get the help they need, when they need it. You will play a pivotal part in our British Gas's Service Promise of same day fix for our customers.

Base Salary is £43,733 with uncapped OTE - £53,000 is a realistic expectation through our fantastic field reward scheme.

Being there for our customers is our priority. Whether attending an annual service visit or a complex breakdown, you will be representing British Gas in the customer’s home. You will have plenty of support from our managers, mentors, and engineer colleagues, but some of the jobs can be challenging and experience of working across an array of different boilers and central heating systems and manufacturers is essential.

Here's what we’re looking for:

• A natural dedicated focus on providing outstanding customer experience on every visit
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1) NVQ, C&G or equivalent in plumbing or heating
• 3 years qualified experience of fault finding and diagnosis
• Electrical knowledge, including wiring and fault finding on S-plan, Y-plan and combination systems and boilers

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.