Field Service Engineer

VL Test Systems Ltd; Basildon; Remote; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. This exciting role involves traveling across the UK to service and maintain high-quality commercial vehicle testing equipment. The ideal candidate will have a strong background in engineering, particularly in the commercial vehicle sector, and will be responsible for ensuring customer satisfaction through effective communication and technical expertise. With a competitive salary package, including a company van and benefits, this position offers a fantastic opportunity for personal and professional growth in a dynamic environment.

Benefits

Company Van

Private Health Care

Fuel Card

Expense Float

Tools Provided

Salary Review After 6 Months

Qualifications

• Experience in engineering service or calibration roles.
• Ability to communicate effectively with customers and colleagues.

Responsibilities

• Inspecting and servicing equipment at customer sites.
• Liaising with customers and service administrators for efficient service.

Skills

Commercial Vehicle Testing

Calibration

Fault Finding

Customer Communication

Health and Safety Compliance

Education

Engineering Degree or Equivalent Experience

Tools

Microsoft Office

Service Tools

Job description

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Location: Remote, with travel

Salary: £35 to £45k, DOE + Van & Benefits

Contract: Full Time, Permanent

Benefits

A competitive package, based on experience comprising of a realistic salary,

Company Van

Private Health Care for you and your family (available after the 6-month probationary period),

Expenses paid (Expense Float),

Fuel card,

Expenses,

Tools provided,

Salary review after 6 months' probation

About Us

VL Test Systems Ltd (VLT) is a leading supplier of high-quality Commercial Vehicle testing equipment with a wealth of experience in the Commercial Brake Tester market.

Field Service Engineer - The Role

The Field Service Engineer will be responsible for servicing equipment sold by V L Test Systems to customers located throughout the UK.

The Service engineer is based from home and is expected to travel throughout their region for most of their working time but will be expected to be flexible and work anywhere within the UK. There will be overnight stays where needed.

The role involves inspecting, cleaning, servicing, calibrating and testing the equipment at the customer site. The Service Engineer will also be expected to attend breakdowns, to fault find and repair equipment and advise the customer and service office of any potential issues.

At all times a Service Engineer will follow company policies and processes and project V L Test Systems as a first-class professional company. They will also work with other V L Test System colleagues to ensure the smooth and efficient running of the company.

Key Tasks & Responsibilities

This role requires a clear understanding and adherence to health and safety rules. The customer sites can be building sites, busy garages and vehicle maintenance workshops. All of these can be hazardous, and the Service engineer is required to follow method statements and complete a dynamic risk assessment to ensure they are not involved with or cause people any harm.

Role

Primary accountability is to ensure that customers who have purchased equipment from V L Test Systems are satisfied by having limited equipment down time. This role requires engineering activities to be clearly documented at each stage. This includes (but is not limited to):

Work with other V L Test System colleagues to ensure the smooth and efficient running of the company.

Liaise with the customer regarding the activities that are required to complete the Service, Calibration or Breakdown.

Liaise with the Service Administrators regarding any problems that may stop or slow down the Service.

Reviewing schedules and maximising on site attendance, whilst minimising travel time.

Ensuring they have the correct stock, equipment, tools, documentation and information to complete potential Services.

Follow the correct Method Statements for Inspection, Cleaning, Removal, Service, Calibration and Fault Finding of equipment.

Complete the required documentation and certificates at the correct time and place.

Advise the Engineering Manager or Service Supervisor or Service Administrator if there are any potential issues with the Service.

From time to time assist with installation and commissioning activities.

Actively participate in meetings, providing information on the workload and suggestions to improve performance.

Train customers to the full usage of their equipment.

Report of any safety issues or poorly cleaned / maintained sites send photo's back to the company office.

Actively engage in own development and training.

Field Service Engineer - Qualifications, Experience & Profile

The successful applicant will need to prove experience and knowledge, or the willingness to learn, in the field of Commercial Vehicle Testing and DVSA Test procedures!

Previous experience in an engineering service, calibration, Service or commissioning role.

Previous Experience Within The Commercial Vehicle Sector Preferred.

Numerate and able to communicate in English (both verbally and written)

Experience of using Microsoft Office

Motivated & dynamic

Presentable

Excellent timekeeping

Ability to liaise with Directors and Workshop staff alike.

A clean driving licence preferred

Flexible with their working hours

Note: There will be a probationary period of six months, during which the Service Engineer will be trained by an existing Field Engineer in supporting the Service team with various V L Test Systems equipment.

Next Steps

Interviews will take the form of an initial Teams interview, followed by a secondary face to face interview.

If you feel you have the skills and experience to be considered for this role, click on apply today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Industries

  Repair and Maintenance

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