Service Engineer

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Date: May 1, 2025

Location:

Cambridge, GB Derby, GB

Remote Work: Field

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Title: Service Engineer

Area to be worked in: Cambridge/Bury St Edmunds, South East, England

We are looking for a Service Engineer to contribute to our Surgical Workplaces service team.

Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of medical devices and solutions. Our Service Team is responsible for routine servicing, testing, and repairing of equipment in hospitals and facilities throughout the UK and Ireland.

You will have the opportunity to make a difference by utilizing your technical knowledge and skills to ensure the smooth operation of our machines in the field, representing the business, and building relationships with customers and colleagues to deliver the best possible service.

This is a field-based role requiring you to be a self-starter with experience managing your own workload. Although mostly working independently, you will be supported by regular contact with the Service Office, Service Managers, and our Technical Services Department, which has direct access to Getinge manufacturing sites and extensive technical expertise.

The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in-house training team. Our Career Progression Pathway assesses development bi-annually against our Engineers’ competency-based banding structure, rewarding learning and growth.

Day-to-day responsibilities include:

1. Dealing with customers, demonstrating first-class interpersonal skills in a courteous and professional manner
2. Carrying out routine testing of Getinge equipment to relevant standards and mechanical servicing
3. Problem solving with initiative and a practical, logical approach
4. Electrical/mechanical fault finding of equipment
5. Calibration of equipment; reporting faulty or out-of-calibration equipment
6. Maintaining stock levels of spare parts for timely response
7. Producing quality service documentation
8. Maintaining communication with internal departments and managers
9. Following correct procedures for returns and non-conformance reports
10. Organising and prioritising workload to respond quickly and effectively to customer calls
11. Out-of-hours standby on a rota basis
12. Producing accurate reports as required
13. Providing validation reports within specified timeframes
14. Assisting team members as needed
15. Providing sales leads to relevant managers
16. Observing Quality System duties and responsibilities
17. Complying with Health & Safety requirements

Who you are:

We seek passionate individuals who are agile, resilient, responsible for their development, and focused on excellence. If you enjoy collaboration, working in diverse, international teams, and prioritize quality and responsibility, we want to hear from you.

What you need:

• A recognized qualification in Electrical/Electronic/Mechanical Engineering (e.g., City & Guilds Levels 1 & 2 or equivalent)
• Experience in field-based work
• IT skills including Microsoft Office; experience with CRM systems like GForce is beneficial
• A strong work ethic and excellent organizational skills
• A positive attitude towards teamwork and independent work, willingness to travel and work away from home
• Flexibility and adaptability under pressure
• Excellent communication skills and a commitment to delivering top service

What we offer:

We offer a competitive compensation and benefits package supporting your well-being and goals. We promote work-life balance through flexible working patterns and family-friendly policies. Benefits include a salary, progression scheme, private healthcare, travel and subsistence allowance, engineers’ bonus scheme, shopping discounts via Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, supporting employees' physical and mental health and wellbeing.

To meet our sustainability goals of becoming CO2 neutral by 2025, travel is minimized; in this role, you will be required to travel up to 80% of the time. As part of our sustainability commitment, we provide field service engineers with an electric company vehicle and home charging point.

About us:

Getinge is committed to providing access to the best care worldwide. We supply hospitals and life science institutions with products and solutions to improve clinical results and workflows across various medical fields. With over 12,000 employees, our products are sold in more than 135 countries.

Reasonable accommodations are available upon request during the selection process.