Technical Receptionist

East Riding of Yorkshire Council; Beverley; On-site; GBP 20,000 - 26,000; Full time

Job summary

East Riding of Yorkshire Council’s Vehicle Maintenance Unit is seeking a Workshop Technical Receptionist to be a key member of our fleet team. You will be the first point of contact, coordinating workshop activity, managing repairs, liaising with suppliers, and ensuring records and service standards are maintained.

You’ll work with technicians, supervisors and departments to keep the fleet available for essential frontline services, with opportunities for personal and professional development

Qualifications

• Excellent organisational and administrative skills.
• Confident communication with customers, suppliers and colleagues.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records.
• Enjoys working as part of a team while taking ownership of responsibilities.
• Experience in customer service, administration, scheduling, logistics, or vehicle maintenance environments (desirable).

Responsibilities

• Be the main point of contact for customers and stakeholders.
• Coordinate workshop workloads and priorities.
• Support vehicle servicing, repairs, warranty claims, and safety recall management.
• Maintain accurate fleet maintenance and compliance records.
• Liaise with suppliers and monitor contract performance.
• Support audit compliance and data integrity.
• Work with technicians, supervisors, managers, and departments to keep vehicles available for frontline services.

Skills

Organisational skills

Administrative skills

Customer service communication

Multi-tasking

Attention to detail

Team player

Job description

Are you organised, customer-focused, and looking for a rewarding role at the heart of a busy operational service?

East Riding of Yorkshire Council's Vehicle Maintenance Unit is seeking a Workshop Technical Receptionist to become a key member of our professional and dedicated fleet team. This is an exciting opportunity to play a vital role in keeping the Council's fleet of vehicles and equipment operating safely, efficiently, and compliantly.

Every day is different. You'll be the first point of contact for customers, helping to coordinate workshop activities, manage repair schedules, liaise with suppliers, maintain vital records, and ensure high standards of service delivery across the fleet operation.

What You'll Be Doing

In this varied and rewarding role, you will:

• Act as the main point of contact for customers and stakeholders.
• Coordinate workshop workloads and priorities.
• Support vehicle servicing, repairs, warranty claims, and safety recall management.
• Maintain accurate fleet maintenance and compliance records.
• Liaise with suppliers and monitor contract performance.
• Support audit compliance and data integrity.
• Work closely with technicians, supervisors, managers, and operational departments to ensure vehicles remain available for essential frontline services.

What We're Looking For

We're looking for someone who:

• Has excellent organisational and administrative skills.
• Communicates confidently with customers, suppliers, and colleagues.
• Can manage multiple priorities in a fast-paced environment.
• Has strong attention to detail and an ability to maintain accurate records.
• Enjoys working as part of a team whilst taking ownership of their responsibilities.
• Has experience of customer service, administration, scheduling, logistics, or vehicle maintenance environments (desirable but not essential).

Why Join Us?

Working within Vehicle Maintenance offers the opportunity to make a real difference to local services. Our fleet supports a wide range of frontline operations across the East Riding, and you'll play a critical role in helping keep those services moving.

We offer:

• A varied and interesting role.
• Supportive and experienced colleagues.
• Opportunities for personal and professional development.
• Generous annual leave entitlement.
• Flexible and family-friendly employment policies.
• The satisfaction of contributing to essential public services.

Make a Difference Every Day

If you're looking for a career where your organisational skills, customer focus, and attention to detail can make a genuine impact, we'd love to hear from you.

Join our Vehicle Maintenance Team and help keep East Riding moving.