Garage Receptionist / Service Adminstrator

Ambitions Personnel; Mansfield; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Ongoing training and development

Supportive team environment

Exposure to a wide range of vehicles

Job summary

Ambitions Personnel in Mansfield is seeking a Garage Receptionist/Administrator to be the first point of contact, greeting customers and coordinating with technicians.

You will book servicing, schedule maintenance, handle invoices, stock parts, and maintain records, with a focus on accuracy and customer service.

This full-time role offers ongoing training, a supportive team, and exposure to a wide variety of vehicles.

Qualifications

• 2 years of administration or receptionist experience
• Garage/workshop/automotive environment experience
• Excellent customer service and communication
• Strong organisational skills and ability to manage multiple tasks
• Proficient in Microsoft Office (Excel and Outlook)
• Experience with scheduling, stock control and parts ordering
• Ability to work independently and use initiative
• Reliable, professional and committed to high-quality work
• GCSEs in English and Maths are desirable

Responsibilities

• Greet customers in person, on the phone and by email in a friendly, professional manner
• Book vehicles in for servicing, repairs, MOTs and inspections
• Schedule maintenance, servicing and safety checks for a large fleet
• Keep customers updated on repair progress and completion times
• Obtain customer approvals for additional work
• Liaise with technicians and management for efficient completion of work
• Produce invoices and process payments
• Order vehicle parts and monitor stock levels
• Maintain accurate records and ensure paperwork is up to date
• Use internal systems to manage schedules and vehicle information
• Maintain a clean, welcoming reception area
• Provide administrative support and carry out other duties as required

Skills

Customer service

Multi-tasking

Microsoft Office

Excel

Outlook

Independent worker

Education

GCSE English and Maths

Tools

Excel

Outlook

Computerised systems

Job description

Garage Receptionist / Administrator

You'll be the first point of contact for customers, supporting the day-to-day running of our reception while working closely with technicians, management, and our fleet operations team to ensure vehicles are maintained safely and efficiently.

What You'll Be Doing

• Greeting customers in person, over the phone, and via email with a friendly and professional approach.
• Booking in vehicles for servicing, repairs, MOTs, and inspections.
• Scheduling maintenance, servicing, and safety checks for a large vehicle fleet.
• Keeping customers updated on repair progress and expected completion times.
• Contacting customers to obtain approval for any additional work required.
• Liaising with technicians and management to ensure work is completed efficiently.
• Producing invoices and processing customer payments.
• Ordering vehicle parts and monitoring stock levels.
• Maintaining accurate records and ensuring all mandatory paperwork is up to date.
• Using internal systems to manage schedules and vehicle information.
• Maintaining a clean, organised, and welcoming reception area.
• Providing administrative support and carrying out other reasonable duties as required.

What We're Looking For

• Minimum of 2 years' administration or receptionist experience.
• Previous experience working within a garage, workshop, or automotive environment is essential.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple tasks.
• Confident using Microsoft Office, particularly Excel and Outlook.
• Good IT skills and experience working with computerised systems.
• Experience with scheduling, stock control, and ordering parts.
• Able to work independently and use initiative.
• Reliable, professional, and committed to delivering high-quality work.
• GCSEs (or equivalent) in English and Maths are desirable.

What We Offer

• Competitive salary (depending on experience).
• Full-time, permanent position.
• Supportive and friendly working environment.
• Opportunity to work with a wide variety of vehicles.
• Ongoing training and development.
• Modern workshop with up-to-date equipment.