Technical Product Owner – Digital Ticketing Platform

Arriva Group; Luton; Presencial; GBP 65 000 - 90 000; Tempo integral

Resumo da oferta

Arriva is seeking a technically minded Technical Product Owner to join the Digital & Commercial Platforms team in the UK. Based from either the Luton or Green Lane Office, you will own the cETM platform and related technologies, ensuring data quality and effective integration with operations and authorities.

You will work closely with suppliers, local authorities, and internal teams to deliver insights, training, and improvements that enhance customer and operational experiences across the

Qualificações

• Experience with bus operations, ticketing systems and related technologies.
• Strong stakeholder management and problem-solving skills.
• Proactive, hands-on approach with ability to work independently.
• Excellent organisational and project management abilities.
• Strong analytical mindset with attention to detail.

Responsabilidades

• Act as the operational owner and subject matter expert for cETM systems within the assigned operating company.
• Manage configuration, maintenance and operational readiness of ticketing and related technologies.
• Provide second-line support and manage incidents through to resolution.
• Monitor system performance and ensure service level agreements are achieved.
• Maintain data quality and governance across fares, scheduling and operational information.
• Manage critical data feeds and timely uploads of service and fare changes.
• Support suppliers, local authorities and internal stakeholders with technical integrations and reporting.
• Deliver training and guidance to operational colleagues on system updates and developments.
• Create and maintain reports that support operational and commercial decision-making.

Conhecimentos

Bus operations knowledge

Stakeholder management

Problem-solving

Data quality

Analytical skills

Project management

Technical product ownership

Communication with leadership

Descrição da oferta de emprego

Arriva is seeking a technically minded Technical Product Owner to join the Digital & Commercial Platforms team in the UK. Based from either the Luton or Green Lane Office, you will own the cETM platform and related technologies, ensuring data quality and effective integration with operations and authorities.

You will work closely with suppliers, local authorities, and internal teams to deliver insights, training, and improvements that enhance customer and operational experiences across the