Technical Product Owner

Arriva Group; Luton; On-site; GBP 65,000 - 90,000; Full time

Job summary

Arriva is seeking a technically minded Technical Product Owner to join the Digital & Commercial Platforms team in the UK. Based from either the Luton or Green Lane Office, you will own the cETM platform and related technologies, ensuring data quality and effective integration with operations and authorities.

You will work closely with suppliers, local authorities, and internal teams to deliver insights, training, and improvements that enhance customer and operational experiences across the

Qualifications

• Experience with bus operations, ticketing systems and related technologies.
• Strong stakeholder management and problem-solving skills.
• Proactive, hands-on approach with ability to work independently.
• Excellent organisational and project management abilities.
• Strong analytical mindset with attention to detail.

Responsibilities

• Act as the operational owner and subject matter expert for cETM systems within the assigned operating company.
• Manage configuration, maintenance and operational readiness of ticketing and related technologies.
• Provide second-line support and manage incidents through to resolution.
• Monitor system performance and ensure service level agreements are achieved.
• Maintain data quality and governance across fares, scheduling and operational information.
• Manage critical data feeds and timely uploads of service and fare changes.
• Support suppliers, local authorities and internal stakeholders with technical integrations and reporting.
• Deliver training and guidance to operational colleagues on system updates and developments.
• Create and maintain reports that support operational and commercial decision-making.

Skills

Bus operations knowledge

Stakeholder management

Problem-solving

Data quality

Analytical skills

Project management

Technical product ownership

Communication with leadership

Job description

Join Arriva and help shape the future of digital bus operations

Based from either our Luton or Green Lane Office, we are looking for a highly motivated and technically minded Technical Product Owner to join our Digital & Commercial Platforms team. This is an exciting opportunity to play a key role in supporting and developing Arriva UK’s Contactless Electronic Ticket Machine (cETM) platform and associated technologies that underpin our customer and operational experience.

Working closely with operational teams, suppliers, local authorities and central business functions, you will act as the subject matter expert and primary point of contact for all aspects of cETM, ensuring systems, data and processes are effectively managed and continually improved.

What you’ll be doing

Key responsibilities include:

• Acting as the operational owner and subject matter expert for cETM systems within the assigned operating company.
• Managing configuration, maintenance and operational readiness of ticketing and related technologies.
• Providing second-line support and managing incidents through to resolution.
• Monitoring system performance and ensuring service level agreements are achieved.
• Maintaining data quality and governance across fares, scheduling and operational information.
• Managing critical data feeds and ensuring timely uploads of service and fare changes.
• Supporting suppliers, local authorities and internal stakeholders with technical integrations and reporting.
• Delivering training and guidance to operational colleagues on system updates and developments.
• Creating and maintaining reports that support operational and commercial decision-making.

What we’re looking for

We’re seeking someone who can combine technical knowledge with excellent stakeholder management and problem-solving skills.

You will ideally have:

• A strong understanding of bus operations, network design, ticketing systems and associated technologies.
• Experience working with transport-related data, systems and applications.
• Excellent organisational and project management skills.
• A proactive, hands-on approach and the ability to work independently.
• Strong analytical skills with exceptional attention to detail.
• The confidence to communicate effectively with colleagues at all levels, from frontline employees to senior leadership, suppliers and local authorities.
• A passion for delivering excellent customer and operational outcomes through technology and data quality.

What we offer

At Arriva, you’ll be part of a business committed to innovation, operational excellence and delivering sustainable transport solutions for our customers. You’ll have the opportunity to work on business-critical digital platforms, collaborate with experienced professionals and contribute directly to improving our services across the UK.