Technical Order Processor

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a detail-driven Technical Order Processor with a passion for quality and innovation. In this pivotal role, you will ensure the smooth processing of customer orders using specialized software. Your expertise in reading technical specifications and translating them into production-ready designs will be crucial. Join a forward-thinking company renowned for craftsmanship and exceptional customer service, where your contributions will directly impact operations and client satisfaction. If you thrive in a dynamic environment and are ready to make a difference, this opportunity is perfect for you.

Qualifications

• Strong background in technical order processing within the window and door industry.
• Ability to understand technical requirements and process accurately.

Responsibilities

• Manage technical queries and support customers via phone and email.
• Produce window and door schedules from tender documents.

Skills

Detail-oriented

Technical Order Processing

Communication Skills

Organizational Skills

Problem-solving

Education

Experience in uPVC window and door industry

Technical background in CAD

Tools

Window Designer

AutoCAD

Job description

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Are you a detail-driven, technically minded professional with experience in uPVC window and door order processing? Do you know your way around Window Designer like the back of your hand? If so, we want to hear from you!

Our client is a well-established and forward-thinking uPVC window and door manufacturer with a passion for quality and innovation. Their reputation is built on craftsmanship, reliability, and great customer service — and they’re growing.

As a Technical Order Processor, you'll play a vital role in ensuring the smooth and accurate processing of customer orders using Window Designer software. From reading technical specifications to translating them into precise production-ready designs using CAD, you'll be at the heart of our operations.

The role responsibilities:

• Manage and support technical queries via phone and email within company guidelines.
• Review tender/specification documents and liaise with customers.
• Conduct a take-off drawing exercise and produce a window and door schedule complete with product specification, to allow the customer care team to process orders and quotations.
• Liaise with suppliers for the introduction of new parts, issue drawings for subcontracted frames, and support the quality process.
• Provide phone help and support to internal and external customers for fitting/installation issues on site.
• Give technical assistance to all departments when needed.
• Have a strong background in a technical order processing role or something similar within the window and door industry.
• Able to understand technical requirements, product enquiries and process effectively and accurately.
• Knowledge of Windows Designer and AutoCAD.
• Excellent communication and organisational skills.
• A proactive, solution-focused attitude.

To find out more about this role, please click ‘apply’ or contact Guy at Chase Taylor Recruitment and quote reference number MM3.