Technical Operations Manager

Royalmailgroup; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK is seeking a Technical Operations Manager to oversee operations in the South East and London. This role involves managing a team, ensuring compliance with safety regulations, and delivering operational profit across multiple engineering disciplines. The ideal candidate will have strong leadership skills and relevant technical qualifications.

Benefits

15% bonus

£6,809 car allowance per annum

22.5 days annual leave plus bank holidays

Qualifications

• Proven technical leader with experience managing FM operations.
• At least 5 years of leadership experience in building services or similar.
• Experience managing P&L with a track record of cost control.

Responsibilities

• Lead a team of six Technical Service Managers overseeing 125 employees.
• Take full P&L accountability for the regional portfolio valued up to £20m.
• Ensure compliance with health and safety legislation and company policies.

Skills

Leadership

Communication

Analytical skills

Education

Relevant technical qualification at or above NVQ level 5

Job description

Job reference number

323246

Technical Operations Manager - South East/London - EXA

Potential 15% bonus, £6,809 car allowance per annum

22.5 days annual leave plus bank holidays

Full time, 37.5 hours per week

Permanent

To cover the South East and London region

For a full job description, please click on the following link: Job Descriptions

About Royal Mail Property & Facilities Solutions (PFSL)

PFSL is responsible for FM delivery and maintaining one of the largest corporate real estate and property portfolios in Europe, with over 1800 sites. We focus on high standards of technical assurance and customer service, delivering both hard and soft services across the estate to support Royal Mail’s position as the leading delivery company in the UK.

Opportunity

We are seeking an experienced Technical Operations Manager to lead and manage first-line Technical Service Managers within our London and South East portfolio.

The Role

As Technical Operations Manager, you will lead a team of six Technical Service Managers and oversee approximately 125 employees. You will be responsible for delivering operational profit & loss of approximately £15-20m across multiple engineering disciplines (M&E, Fire & Security, Building Fabric, Street Furniture) within your region. Ensuring customer satisfaction, meeting contract KPIs, and maintaining strong customer relationships are key responsibilities.

You will join three other Technical Operational Managers and should demonstrate strong leadership skills that promote a safety-first culture, excellent service delivery, effective people management, and stakeholder engagement.

Key Responsibilities

• Ensure compliance with health and safety legislation and company policies.
• Implement FM strategy and target operating models to deliver service excellence safely and profitably.
• Oversee the safety and delivery of all contract aspects within your region in line with SLAs.
• Lead your team to achieve service excellence.
• Take full P&L accountability for the regional portfolio valued up to £20m per annum.
• Drive operational improvements and contribute to business initiatives.
• Build and maintain relationships with internal teams and stakeholders.
• Lead service line improvement projects and initiatives.
• Manage escalations and critical incidents related to technical services.
• Collaborate with union representatives on business changes.
• Participate in out-of-hours escalation and call-out duties as required.

About You

• Proven technical leader with experience managing FM operations.
• Experience managing mobile and static technical teams across multiple sites.
• Strong communication, leadership, and emotional intelligence skills.
• Relevant technical qualification at or above NVQ level 5 and/or at least 5 years of leadership experience in building services or similar.
• Experience managing P&L with a track record of cost control and margin achievement.
• Experience developing and managing technical teams, including performance and employee relations.
• Strong analytical skills for performance data review and improvement planning.
• Excellent influencing, presentation, and reporting skills.
• Deep knowledge of health, safety, and compliance legislation in building services.
• Experience working with trade unions.

Additional Information

Royal Mail values trust, transparency, and diversity. We support your application process with interview questions shared in advance, and we are committed to inclusive hiring practices. Adjustments during the application and interview process are available upon request.

Closing Date: Thursday 29th May. Early closure possible if sufficient applications are received.

Job Enquiries: jamie.o'[e-mail]

Recruitment Enquiries: [e-mail]

Additional Resources

Online courses on CV writing and interview skills are available through SuccessFactors: ‘CV Guidance’ and ‘Interview Skills’.

Applicants must meet the minimum eligibility criteria and seek appropriate approvals before applying. Details are available here.

Terms of Appointment

This role follows PFSL terms and conditions, including benefits, pension scheme, and leave entitlements, with specific details provided in the advert.