Regional Operations Manager

TN United Kingdom; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading industrial service provider in the UK is seeking a dedicated manager to ensure operational excellence across multiple contracts. The role involves team leadership, customer interaction, and delivering high standards of service. With a focus on employee engagement and continuous improvement, this position offers a competitive salary and extensive benefits, including wellness programs and professional development opportunities.

Benefits

Bike to Work Scheme

Life Assurance

Employee Assistance Programme

Unlimited mental health support

24/7 remote GP appointments

Company Sick Pay from day 1

Free unlimited access to LinkedIn Learning

Free Eye tests

Company Car

Non-Contractual Bonus

Qualifications

• Experience of managing high performance team.
• Strong team player with a desire to support common business goals.
• Sets and maintains high standards of work.

Responsibilities

• Responsible for operational, commercial and service excellence across contracts.
• Delivering the Auditing Action Plan and sharing updates with customers.
• Managing OnSite Stakeholder interactions and driving Employee Engagement.

Skills

Leadership

Team Management

Communication

Customer Focus

Operational Excellence

Job description

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• Responsible for the delivery of operational, commercial and service excellence across a defined set of contracts.
• From contract award, placing ERIKS in the best position to succeed, working in collaboration with the new business, operational excellence and implementation teams.
• Responsible for ensuring each OnSite is operating to the ERIKS standard and audited through the relevant procedures. Such commitment to be evidenced through site visits, customer meetings and regional level discussions
• Responsible for delivering the Auditing Action Plan for each OnSite Location (as created by the Operational Excellence Lead) and sharing monthly updates with the customer as part of the Monthly Service Review
• Responsible for OnSite Stakeholder management through KPI attendance, regular Customer interactions and Auditing Pulse Survey Completion
• Responsible for driving regionally lead Employee Engagement messages and initiatives
• Commercial responsibility for the budget, leadership of Workstream Initiatives to support revenue generation, identification and delivery of commercial betterment (SOW, margin enhancement)
• Primary point of contact for issue escalation outside of OnSite
• Risk prevention management via oversight of team and contract performance
• Supporting contract renegotiations and demonstrating continuous improvement to support the ERIKS partnership
• A positive role model for, and leader of their team, ensuring that reporting team members have clearly defined roles and objectives, are fully trained in the supporting resources required to fulfil their role and are motivated to achieve the required standards of performance.

Requirements:

• Experience of managing high performance team
• Strong team player with a desire to support the delivery of common business goals
• Sets and maintains high standards of work, experienced in the management and delivery of operational excellence
• Monitors performance against deadlines and milestones
• Strong leadership skills with a proven ability to inspire and motivate a team
• Communication and inter-personal skills, including written, oral and presentational
• Focuses on customer needs and satisfaction
• Listens, consults others and communicates proactively

Working Hours:

Mon - Fri: 08.30am - 17.30pm

Total Hours: 40

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

• Bike to Work Scheme
• Life Assurance
• Up to 1 day’s paid leave to concentrate on your wellbeing
• A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
• Unlimited mental health support from qualified mental healthcare professionals
• 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
• Six 1-2-1 nutritional video consultations per year
• Six 1-2-1 digitally delivered personal training sessions per year
• 360 Wellbeing Score — take just four short assessments to get your score and unlock six1-2-1 lifestyle coaching sessions per year
• Physiotherapy — eight sessions a year shared between you and your partner
• Medical second opinions
• Savings and discounts for savings on weekly costs
• On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
• Company Sick Pay from day 1
• Group Income Protection – after a period of sickness absence
• Long service recognition
• Free unlimited access to LinkedIn Learning
• Free ERIKS Branded workwear
• Free Eye tests
• Contributory towards Pension Scheme
• Company Car
• Non-Contractual Bonus

About us:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!