Technical Operations Manager

Boost Talent ltd; Greater London; Hybride; GBP 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Salary and benefits

Résumé du poste

Boost Talent ltd partners with a fast-growing technology company to appoint a Technical Operations Manager who will lead operational support services while remaining actively involved in technical problem-solving and continuous improvement initiatives.

This hands-on leader balances people management with technical delivery, ensuring critical systems, platforms and services operate efficiently and reliably.

Qualifications

• Experience leading Technical Operations, Service Desk, IT Support or Application Support teams.
• Strong troubleshooting and problem-solving capabilities.
• Experience in fast-paced, customer-facing environments.
• Good understanding of infrastructure, networking and application support fundamentals.
• Ability to analyse data, identify trends and drive resolutions.
• Hands-on, proactive leader who develops teams while remaining technically involved.
• Excellent communication and stakeholder management skills.

Responsabilités

• Lead, mentor and develop a team of technical support professionals.
• Oversee service desk performance, incident management and ticket workflows.
• Investigate and resolve complex technical and operational issues.
• Perform root cause analysis and implement preventative solutions.
• Drive improvements across monitoring, reporting and service management processes.
• Support the onboarding of new services, technologies and operational initiatives.
• Collaborate with cross-functional teams to enhance service delivery and operational performance.
• Ensure high levels of customer and stakeholder satisfaction through effective service management.

Connaissances

Team leadership

Incident management

Service delivery

Data analysis

Stakeholder management

Problem-solving

Description du poste

Hybrid Working 3 days per week on site | £50,000-£60,000 + Benefits

We're partnering with an innovative, high-growth technology company to appoint a Technical Operations Manager who will play a key role in leading operational support services whilst remaining actively involved in technical problem-solving and continuous improvement initiatives.

This is an excellent opportunity for a hands-on leader who enjoys balancing people management with technical delivery, ensuring critical systems, platforms and services operate efficiently and reliably.

The Role

Reporting into senior leadership, you'll oversee day-to-day technical operations, manage incidents, drive service improvements and act as the escalation point for complex technical issues. Working closely with both technical and business stakeholders, you'll help deliver a high-performing support function within a fast-paced and evolving technology environment.

Key Responsibilities

• Lead, mentor and develop a team of technical support professionals.
• Oversee service desk performance, incident management and ticket workflows.
• Investigate and resolve complex technical and operational issues.
• Perform root cause analysis and implement preventative solutions.
• Drive improvements across monitoring, reporting and service management processes.
• Support the onboarding of new services, technologies and operational initiatives.
• Collaborate with cross-functional teams to enhance service delivery and operational performance.
• Ensure high levels of customer and stakeholder satisfaction through effective service management.

About You

• Previous experience leading a Technical Operations, Service Desk, IT Support or Application Support team.
• Strong troubleshooting and problem-solving capabilities.
• Experience operating within a fast-paced, customer-facing environment.
• Good understanding of infrastructure, networking and application support fundamentals.
• Comfortable analysing data, identifying trends and driving resolution activities.
• A proactive, hands-on leader who enjoys developing teams whilst remaining technically involved.
• Excellent communication and stakeholder management skills.

What's on Offer?

• Hybrid working
• Significant autonomy and ownership
• Opportunity to shape and improve operational processes
• Broad exposure across technical operations, service delivery and support functions
• A collaborative, growth-focused environment with excellent development opportunities

Interested?

Get in touch for a confidential discussion and the full job specification.