Hybrid TechOps Engineer - Lead 3rd-Line IT Ops (FinServ)

Intuition IT Solutions Ltd

3 days ago

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Experience in IT operations, infrastructure or TechOps roles, with ability to lead teams.
Experience operating as a 3rd-line (SME) Support Engineer across complex platforms.
Proven track record supporting 24x7 production systems in Financial Services (regulated).
Experience leading major incident resolution and post-incident reviews.
Experience with third-party service integrators and managed IT providers in multi-vendor environments.

Active Directory

Exchange

Office 365

Azure

Cloud migrations

ITIL 4 Foundation

AZ-104

AWS SysOps Associate

AZ-400

AZ-500

MS-102

CKA

Terraform Associate

Dynatrace/Splunk cert

Financial Services experience

Job Title: TechOps Engineer

Location: Leeds UK (Hybrid 2-3 times a week Onsite)

Employment type: contract (Inside Ir35)

Job Description:

Experience

Experience in IT operations, infrastructure or TechOps roles, with ability to lead teams.
Experience operating as a 3rd-line (SME) Support Engineer across complex platforms, working both independently and collaboratively.
Proven track record supporting business-critical, 24x7 production systems in Financial Services.
Experience leading major incident resolution and post-incident reviews.
Proven experience working with third-party service integrators and fully managed IT service providers in a multi-vendor environment, building effective and trusted relationships and managing them against SLAs.
Demonstrable experience driving process improvement and automation through Scripting, tooling and modern ways of working.
Experience working within ITIL and Agile frameworks in regulated environments.
Experience delivering on client-facing engagements, with a record of joining new projects and becoming productive within weeks.
Working in a high-performing IT Engineering or Operations team in an equivalent or larger organization.

SKILLS

Essential: Strong technical capability across the Microsoft technology stack, including Active Directory, Exchange, Office 365 and Azure, with experience of cloud migrations from on-premise environments.
Essential: ITIL 4 Foundation (or demonstrable equivalent practice).
Essential: At least one cloud associate-level certification, eg AZ-104 (Azure Administrator) or AWS SysOps Administrator - Associate, or demonstrable equivalent experience.
Desirable: AZ-400 (DevOps Engineer Expert), AZ-500 (Security Engineer), MS-102 (Microsoft 365 Administrator), Certified Kubernetes Administrator (CKA), HashiCorp Terraform Associate, Dynatrace or Splunk certification.
Essential: Financial Services experience (Banking, Insurance, Payments, Lending, Wealth or Debt Purchasing) in a regulated production environment.