Technical Officer (Subsidy)

WMJobs; Oldbury; On-site; GBP 32,000 - 36,000; Full time

Job summary

Sandwell Metropolitan Borough Council is seeking a detail-oriented Technical Officer (Subsidy) to join our Revenues and Benefits Service at Sandwell Council House in Oldbury.

You will provide specialist support across the service, helping to maximise subsidy income while maintaining high standards of accuracy and compliance. The role involves advising on Housing Benefit subsidy matters, assisting with subsidy returns, and supporting audit processes.

Qualifications

• Experience with Housing Benefit and Council Tax Benefit regulations.
• Experience providing technical advice and guidance to colleagues.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and a commitment to accuracy.
• Good written and verbal communication skills.
• Ability to work independently whilst contributing to team objectives.

Responsibilities

• Providing advice and guidance on Housing Benefit subsidy matters.
• Supporting the preparation, completion and submission of subsidy returns.
• Undertaking technical investigations and supporting internal and external audit requirements.
• Supporting reconciliation processes and producing management information.
• Identifying training needs and providing guidance to colleagues across the service.
• Working closely with operational teams to maintain service standards and performance targets.

Skills

Housing Benefit regulations

Technical guidance

Analytical skills

Attention to detail

Communication skills

Independent working

Job description

Sandwell Metropolitan Borough Council,

Job title: Technical Officer (Subsidy)

Grade/Salary: Band E, SCP 18-25 (£31,537 to £36,363 per annum)

Contract Type: Full time, Permanent

Working Pattern: 37 hours, Monday - Friday

Location: Sandwell Council House, Freeth St Oldbury B69 3DE

We're looking for a detail-oriented Technical Officer (Subsidy) to join our Revenues and Benefits Service.

You will be responsible for providing specialist support across the Revenues and Benefits Service, helping to ensure the Council maximises subsidy income while maintaining high standards of accuracy and compliance.

This role is key to ensuring compliance with legislation and regulatory requirements, where you’ll work alongside operational teams, provide technical advice, undertake detailed subsidy analysis and support the delivery of accurate subsidy returns.

Your key responsibilities will include:

• Providing advice and guidance on Housing Benefit subsidy matters.
• Supporting the preparation, completion and submission of subsidy returns.
• Undertaking technical investigations and supporting internal and external audit requirements.
• Supporting reconciliation processes and producing management information.
• Identifying training needs and providing guidance to colleagues across the service.
• Working closely with operational teams to maintain service standards and performance targets.

You will have:

• Experience working with Housing Benefit and Council Tax Benefit regulations.
• Experience providing technical advice and guidance to colleagues.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and a commitment to accuracy.
• Good written and verbal communication skills.
• The ability to work independently whilst contributing positively to team objectives.

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell

We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.

We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.

If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at [e-mail].

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

If you have a disability and require assistance in submitting your CV, please contact Richard Wood - [e-mail]