Technical Manager

Jobtailor; Bognor Regis; On-site; GBP 38,000 - 58,000; Full time

Job summary

Jobtailor is seeking a proactive Technical Account Manager/Quality Manager to lead customer-facing technical support, drive continuous improvement, and manage supplier compliance across FMCG accounts.

You will oversee NPD/EPD launches, implement quality plans with retailers, and communicate strategy across internal teams. Strong communication, organisational, and project management skills are essential.

Qualifications

• Excellent communication and presentation skills.
• Commercial awareness and ability to engage stakeholders.
• Strong interpersonal and relationship-building abilities.
• Experience in Quality or Technical Management or equivalent.
• FMCG or Food/Produce experience desirable.
• Knowledge of retailer codes of practice and systems desirable.
• Strong organisational skills and attention to detail.
• Effective project/priority management.
• UK driving licence with ability to travel within the UK.
• Proficient in MS Office, emails and internet.
• Experience with Supplier compliance systems, GlobalGAP, Red Tractor, SMETA.

Responsibilities

• Provide Technical Support to customers, including Technical and Commercial Managers.
• On-board new suppliers to relevant customer systems.
• Communicate and implement strategy plans internally.
• Develop quality improvement plans.
• Conduct customer site visits and pre-production runs.
• Maintain customer score cards to drive continuous improvement.
• Manage NPD and EPD product launches and packaging trials.
• Manage high-profile retail accounts by interacting with Technical and Commercial managers.
• Deliver business and technical strategy for each customer.
• Drive quality through collaborative improvement plans with supply base, factory, farm and customer.
• Analyse customer performance data to enable continuous improvement prioritisation.
• Coordinate across the business to meet customer requirements.
• Report directly to the Senior Technical Account Manager.

Skills

Communication skills

Presentation skills

Commercial awareness

Interpersonal skills

Relationship building

Organisational skills

Attention to detail

Project management

MS Office

Education

Food Safety Level 2

HACCP Level 2

Tools

MS Office Applications

Supplier Compliance Systems

GlobalGAP

Red Tractor

SMETA

Job description

• Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
• On-board new suppliers to relevant customer systems
• Communicate and implement strategy plans internally
• Develop quality improvement plans
• Conduct customer site visits and pre-production runs
• Maintain customer score cards to seek and achieve continuous improvement
• Manage NPD and EPD product launches and packaging trials
• Manage high profile retail accounts by interacting directly with Technical and Commercial managers
• Deliver the business and technical strategy for each customer
• Drive quality through collaborative quality improvement plans involving the supply base, factory, farm and customer
• Analyse and manage customer performance data and enable continuous improvement prioritisation
• Work across the business to ensure customer requirements are communicated and met
• Report directly to the Senior Technical Account Manager

Requirements

• Excellent communication and presentation skills
• Commercial awareness
• Strong interpersonal and relationship building ability
• Previous experience in Quality or Technical Management (or equivalent discipline)
• Previous FMCG or Food/Produce experience desirable
• Knowledge of retailer codes of practice, requirements & systems desirable
• Strong organisational skills and attention to detail
• Effective project/priority management
• Food Safety Level 2
• HACCP Level 2
• UK driving licence and ability to travel within the UK
• Proficient in the use of MS Office applications, emails and the internet
• Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA

Core Competencies

Demonstrates expertise in Technical Support and Quality Management, with a strong focus on customer relationship management and continuous improvement strategies. Proficient in managing product launches and ensuring compliance with industry standards.

Highest-signal resume keywords

• Technical Support
• Quality Management
• Supplier Compliance Systems
• Food Safety Level 2
• HACCP Level 2

Hard Skills

• Quality Improvement Plans
• Customer Performance Data AnalysisProject Management
• Retailer Codes of Practice Knowledge
• FMCG Experience

Soft Skills

• Excellent Communication Skills
• Interpersonal Skills
• Relationship Building
• Organisational Skills
• Attention to Detail

Certifications & Qualifications

• Food Safety Level 2
• HACCP Level 2

Industry Keywords

• FMCG
• Food/Produce
• Technical Management
• Commercial Awareness
• Continuous Improvement

Tools & Technologies

• MS Office Applications
• Supplier Compliance Systems
• Global GAP
• Red Tractor
• SMETA