Technical Maintenance Support Engineer

Siemens; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Maintenance Support Engineer to join their front-line support team. This role is crucial in providing technical support and advice for Siemens Signalling and Telecoms systems, ensuring seamless operations on the Elizabeth Line. The ideal candidate will possess a strong foundation in fault investigation, excellent communication skills, and a valid Personal Track Safety card. This position offers the chance to work in a dynamic environment with opportunities for professional growth and flexible benefits tailored to individual needs. Join a company that values diversity and promotes a growth mindset, encouraging you to take on new challenges.

Benefits

Competitive salary

Bonus

Holiday allowance

Pension

Flexible benefits

Qualifications

• Must hold Testing or Maintenance IRSE licence.
• Experience in 1st line corrective maintenance or testing preferred.

Responsibilities

• 1st and 2nd line fault investigation for customer support.
• Analyzing logs for fault and incident investigations.
• Performing system health checks and shift reporting.

Skills

1st and 2nd line fault investigation

3rd line telephone support

Strong communication skills

Personal Track Safety (PTS) card

Experience with Traffic Management systems

IT systems knowledge

Education

Testing or Maintenance IRSE licence

Tools

Railway Operation display systems

Job description

Join to apply for the Technical Maintenance Support Engineer role at Siemens.

We are currently recruiting for a Technical Maintenance Support Engineer to join our Siemens Customer Services (Rail Infrastructure) team. Working as part of a dedicated front-line support team, this role involves working closely with the customer to provide support, advice, system fixes, and enhancements to installed Siemens Signalling and Telecoms systems on the Elizabeth Line.

You will initially be based at our customer premises in Romford RCC, London, as part of a rostered 24/7 support team. The role location may vary over time based on contractual and engineering support needs.

Responsibilities include:

• 1st and 2nd line fault investigation to resolve issues or advise customer technical officers for corrective maintenance
• Providing 3rd line telephone support to customers regarding relevant technology for fault rectification
• Analyzing logs for fault and incident investigations and reporting findings to clients
• Responding to formal technical questions from clients
• Identifying opportunities to add value to customer services
• Performing system health checks and shift reporting to the Customer Service Maintenance Manager

Qualifications and skills:

• Must hold either Testing or Maintenance IRSE licence
• Experience in 1st line corrective maintenance or testing (rail signalling assets or similar preferred)
• Strong communication skills and ability to engage with technical personnel and customers at various levels
• Current and valid Personal Track Safety (PTS) card
• Experience with Traffic Management systems and/or Railway Operation display systems
• Excellent knowledge of IT systems, including communications networks

Benefits:

Our package includes a competitive salary, bonus, holiday allowance, and pension. We offer flexible benefits to tailor your package to your needs.

Our commitment:

We value diversity and are committed to providing equitable opportunities. We promote a growth mindset, encouraging learning, adaptability, and taking on new challenges. If you believe your transferable skills align with this role, we encourage you to apply.