Technical Maintenance Support Engineer

TN United Kingdom; Romford; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technical Maintenance Support Engineer, where your expertise will contribute to the future of transportation. In this role, you'll be part of a dedicated support team, providing essential assistance and solutions for Siemens Signalling and Telecoms systems. You'll engage with customers, conduct fault investigations, and ensure system health checks. With a commitment to innovation and sustainability, this position offers a unique opportunity to impact the daily lives of millions. If you're passionate about technology and eager to make a difference, this role is perfect for you.

Benefits

Company bonus

Holiday allowance

Pension

Flexible benefits scheme

Qualifications

• Must hold Testing or Maintenance IRSE licence.
• Experience in 1st-line corrective maintenance or testing.

Responsibilities

• First and second-line fault investigation to resolve issues.
• Logging analysis for all fault and incident investigations.

Skills

Testing or Maintenance IRSE licence

1st-line corrective maintenance

Strong communication skills

Personal Track Safety (PTS) card

Experience with Traffic Management systems

Excellent knowledge of IT systems

Job description

Technical Maintenance Support Engineer

At Siemens Mobility, we are not just imagining the future of transportation – we are building it. Our team of experts is dedicated to creating smart, efficient, and sustainable mobility solutions that improve the daily lives of millions of passengers. We are looking for passionate professionals who are eager to innovate and push the boundaries of what’s possible. If you are ready to be part of a transformative journey, come and join us.

We are currently recruiting for a Technical Maintenance Support Engineer to join our Siemens Customer Services (Rail Infrastructure) team. Working as part of a dedicated front-line support team, this role involves working closely with the customer to provide support, advice, system fixes, and enhancements to installed Siemens Signalling and Telecoms systems on the Elizabeth Line.

You will initially be based at our customer premises at Romford RCC in London as part of a rostered 24/7 support team. Longer-term, the role location may vary in line with contractual commitments and engineering support requirements.

Key Responsibilities include:

1. First and second-line fault investigation to resolve issues or advise customer technical officers for corrective maintenance activities.
2. Third-line telephone support to customers on relevant technology to assist fault rectification.
3. Logging analysis for all fault and incident investigations, with subsequent reporting to the client.
4. Investigating and responding to formal technical questions from the client.
5. Identifying opportunities to add value to our customers.
6. Completing system health status checks and shift reports to the Customer Service Maintenance Manager.

Qualifications and Skills:

1. Must hold either Testing or Maintenance IRSE licence.
2. Experience in 1st-line corrective maintenance or testing, preferably with rail signalling assets or equivalent.
3. Strong communication skills and ability to engage with technical personnel and customers at various levels.
4. Current and valid Personal Track Safety (PTS) card.
5. Experience with Traffic Management systems and/or Railway Operation display systems.
6. Excellent knowledge of IT systems, including communications networks.

Our compensation package includes a competitive salary, company bonus, holiday allowance, and pension. We also offer a flexible benefits scheme tailored to individual needs.

#TransformTheEveryday with us

We value your unique identity and perspective and are committed to providing equitable opportunities and building a diverse workplace. Bring your authentic self and help create a better tomorrow!

At Siemens, we promote a growth mindset—believing in continuous learning, taking on new challenges, and adapting to change. If you don’t meet all the criteria but believe you have transferable skills, we encourage you to apply.