Technical Maintenance Support Engineer

Siemens Mobility; Romford; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to revolutionizing transportation as a Technical Maintenance Support Engineer. In this impactful role, you'll provide essential support for Siemens Signalling and Telecoms systems, ensuring seamless operations on the Elizabeth Line. Your expertise in fault investigation and technical support will be vital as you engage with customers and enhance their experience. With a competitive salary and flexible benefits, this role offers a unique opportunity to contribute to innovative mobility solutions while growing within a diverse and inclusive workplace. Be part of a transformative journey and help shape the future of transportation.

Benefits

Competitive Salary

Company Bonus

Holiday Allowance

Pension

Flexible Benefits Scheme

Qualifications

• Must hold either Testing or Maintenance IRSE licence.
• 1st line corrective maintenance or testing experience preferred.

Responsibilities

• 1st and 2nd line fault investigation to assist in maintenance activities.
• Logging analysis for fault and incident investigations.

Skills

Fault Investigation

Technical Support

Communication Skills

Rail Signalling Experience

Education

IRSE Licence

Personal Track Safety (PTS) Card

Tools

Traffic Management Systems

Railway Operation Display Systems

IT Systems

Job description

Technical Maintenance Support Engineer

At Siemens Mobility, we are not just imagining the future of transportation – we are building it. Our team of experts is dedicated to creating smart, efficient and sustainable mobility solutions that improve the daily lives of millions of passengers. We are looking for passionate professionals who are eager to innovate and push the boundaries of what’s possible. If you are ready to be part of a transformative journey, come and join us.

We are currently recruiting for aTechnical Maintenance Support Engineerto join our Siemens Customer Services (Rail Infrastructure) team. Working as part of a dedicated front-line support team, this role involves working closely with the customer to provide support, advice, system fixes and enhancements to installed Siemens Signalling and Telecoms systems installed on the Elizabeth Line.

You will initially be based in our customer premises at Romford RCC in London as part of a rostered 24/7 support team. Longer term the role location will likely vary in line with contractual commitments and engineering support requirements prevalent at the time.

You’ll make an impact by

• 1^stand 2^ndline fault investigation to resolve and or advise customer technical officers to assist in corrective maintenance activities
• 3^rdline telephone support to customers on the relevant technology to aid fault rectification
• Logging analysis for all fault and incident investigations and subsequent reporting of findings to the client
• Investigating and responding to formal technical questions from the client
• Looking for opportunities to bring more value in any way to our customers
• Completing system health status checks and shift reporting to Customer Service Maintenance Manager

You’ll win us over by

• Must hold either Testing or Maintenance IRSE licence
• 1^stline corrective maintenance or testing experience (rail signalling assets or equivalent preferred)
• Strong communication proficiency and capacity to engage with technical personnel and customers across different levels
• Current and valid Personal Track Safety (PTS) card
• Experience of Traffic Management systems and/or Railway Operation display systems
• Excellent knowledge of IT systems including communications networks

Benefits

Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

#TransformTheEveryday with us

External

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!

At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.

#LI-FH1