Technical Implementation & Support Manager

Adecco; Ivy Chimneys; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Implementation & Support Manager to join their dynamic team. In this pivotal role, you will lead projects, engage with clients, and ensure seamless integration of innovative IT solutions. Your expertise in programming and problem-solving will be crucial in providing exceptional technical support and enhancing customer satisfaction. With a focus on professional growth, this role offers hands-on experience with cutting-edge technology in a supportive environment. If you're passionate about making a significant impact in the tech world, this is the perfect opportunity for you!

Benefits

Free parking

Annual performance bonus

Quarterly and annual social events

25 days holiday PLUS bank holidays

Paid sick leave - up to 10 days

Qualifications

• 2+ years in technical implementation or support roles required.
• Strong foundation in computer science and programming skills.

Responsibilities

• Lead projects and engage with customers for seamless software integration.
• Provide first and second-level technical support and monitor system performance.
• Develop technical specifications and conduct system testing.

Skills

Programming (Python)

Programming (Java)

Problem-solving

Customer-focused mindset

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Software Engineering

Tools

Automation scripting

Job description

Technical Implementation & Support Manager

Join our clients dynamic team and make a difference!

Location - Epping - Office based. Monday - Friday.

Salary 40-50,000 (Depending on experience)

Why join our clients team?

• Be part of a forward-thinking team shaping the future of IT and eDelivery solutions.
• Gain hands-on experience with cutting-edge technology and projects.
• Enjoy a supportive environment with ample opportunities for professional growth.
• Free parking
• Annual performance bonus
• Quarterly and annual social events
• 25 days holiday PLUS bank holidays
• Paid sick leave - up to 10 days

Are you a tech-savvy professional looking to make a significant impact? Our client is on the hunt for a motivated and detail-oriented Technical Implementation & Support Manager! If you have a passion for technology and a foundation in computer science, this might just be the perfect opportunity for you.

Position Overview:
As the Technical Implementation & Support Manager, you will play a pivotal role in leading projects, engaging with customers, and collaborating with the wider team to ensure seamless integration of software and systems. You will be the go-to expert for technical support, ensuring exceptional service for our clients.

Key Responsibilities:

• Collaborate with internal teams and clients to craft tailored hybrid mailing and eDelivery solutions.
• Develop technical specifications and ensure alignment with business requirements.
• Conduct rigorous system testing to ensure reliability and compliance with industry standards.
• Deploy and configure systems, ensuring seamless integration with client infrastructure.
• Create automation scripts and workflows to optimise deployment and delivery processes.
• Provide first and second-level support for technical issues and monitor system performance.
• Maintain documentation for system configurations and client training.
• Act as a technical point of contact for clients during and after implementation.
• Conduct training sessions and gather feedback to enhance solutions.
• Identify process enhancements and stay updated on emerging technologies in mailing and eDelivery.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent experience.

2+ years in technical implementation or support roles.

Proficiency in programming (Python, Java) and scripting for automation tasks.

Excellent problem-solving abilities with a strong customer-focused mindset.

If you're ready to take your career to the next level and make a real difference, we'd love to hear from you! Bring your expertise, enthusiasm, and innovative spirit to our client and help shape the future of technology in mailing and eDelivery solutions.

Apply today and embark on this exciting journey with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.