Technical Implementation Specialist - Video Conferencing

Northumbria Group.; Seaton Delaval; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Extensive staff wellbeing programme

Flexible working arrangements

Generous annual leave and pension

Lease car and home electronics scheme

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking a Technical Implementation Specialist to join the Digital and Data Services Team. The role focuses on the technical support, solution scoping and deployment of Video Conferencing solutions, with broader involvement in end-user technologies and applications.

Based at the Seaton Delaval Manufacturing and Innovation Hub, travel to other Trust sites is expected.

Qualifications

• Degree in IT-based subject or equivalent experience.
• MS Azure and Prince2 certifications are desirable.
• Experience supporting Video Conferencing and corporate IT systems.

Responsibilities

• Maintain and support Video Conferencing hardware and software in a corporate environment.
• Lead deployment of new technologies and processes to the workforce and BAU operations.
• Act as technical lead, manage own workload, and liaise with third parties to troubleshoot complex issues.

Skills

Video Conferencing

IT support

Customer service

Problem solving

Workload management

Education

Degree in IT-based subject

Tools

MS Azure

Prince2

Job description

NHS AfC: Band 6

Main area IT Support and Technical Implementation Grade NHS AfC: Band 6 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Additional On Call requirement) Job ref 319-8284998JN

Site Northumbria Healthcare Manufacturing and Innovation Hub Town Seaton Delaval Salary £39,959 - £48,117 per annum Salary period Yearly Closing 04/10/2026 23:59

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• Access to savings scheme via salary sacrifice with Northumberland Community Bank

We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.

Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

Job overview

Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.

An opportunity has arisen for a Technical Implementation Specialist to join the Digital and Data Services Team at Northumbria Healthcare NHS Foundation Trust.

Working as part of the Desktop Implementation Team, you will primarily be responsible for the technical support, solution scoping and deployment of a range of Video Conferencing solutions, whilst also contributing to the broader teams’ support and rollout of a range of end user facing technologies and applications.

While the role is based at the Manufacturing and Innovation Hub premises in Seaton Delaval, you will be required to travel to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

You will have recent and comprehensive experience in installing and supporting the use of Video Conferencing hardware, software, and allied specialist equipment in a corporate environment. You will have experience of providing customer focused support service to end users, including complex problem solving and resolution. The successful candidate will be able to manage their workload to deliver in line with project expectations as well as meeting the response and resolution targets of all incidents within the Service Level Agreement.

You will be able to demonstrate specialist knowledge of the processes involved with providing a technical IT service, covering device management, server and networking knowledge as well as showing a commitment to learning and self-development of your skills and knowledge.

Working for our organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Detailed job description and main responsibilities

The role is responsible for maintaining the Video Conferencing systems required to support a consistent and improving end user experience while ensuring a secure and stable environment on which this is built.

This Technical Implementation Specialist role is also more generally focussed on the deployment of new technologies and processes to the workforce as well as facilitating the effective handover of these into BAU operations.

Acting as a technical lead for IT projects, the post holder will manage their own workload effectively to meet deadlines, liaise with 3 rd parties regularly, troubleshoot complex issues and support both IT teams and service users in their use of technology.

Person specification

Qualifications

• Degree in an IT-based subject which incorporates elements of practical hardware and software support or service delivery or equivalent knowledge and experience gained in a working environment
• Certification/accreditation in specific IT products or technologies, such as MS Azure
• Certification/accreditation in appropriate service delivery skills, such as Prince2

Experience

• Experience of supporting IT in a large complex organisation
• Experience of supporting Video Conferencing solutions in a corporate environment
• Must be able to show extensive experience in the support of corporate IT systems.
• Must possess practical understanding and experience of Windows Server products.
• Must possess practical understanding and experience of IP networking.
• Previous NHS Experience
• Experience of IT inventory management.

Other requirements

• You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!

Certificate of Sponsorship

Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Employer certification / accreditation badges

Name Thomas Smith Job title Technical Implementation Team Leader Email address [e-mail] Telephone number 07973762018