Technical Implementation Specialist - Video Conferencing

Northumbria Healthcare Nhs Foundation Trust; Seaton Delaval; On-site; GBP 40,000 - 55,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is investing in a new Video Conferencing capability. The Technical Implementation Specialist will join the Digital and Data Services Team to scope, deploy and support a range of VC solutions for end users across multiple sites.

The role is based at the Manufacturing and Innovation Hub in Seaton Delaval with travel to North Tyneside and Hexham hospitals as required.

Qualifications

• Experience installing and supporting video conferencing hardware, software and equipment.
• Ability to manage workload to meet project deadlines and SLA targets.

Responsibilities

• Provide technical support, solution scoping and deployment of video conferencing solutions.
• Contribute to rollout of end-user technologies and applications.
• Travel to Northumbria NHS sites as required to install and support systems.
• Ensure incidents are resolved in line with Service Level Agreements.

Skills

Video Conferencing

Job description

Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.

An opportunity has arisen for a Technical Implementation Specialist to join the Digital and Data Services Team at Northumbria Healthcare NHS Foundation Trust.

Working as part of the Desktop Implementation Team, you will primarily be responsible for the technical support, solution scoping and deployment of a range of Video Conferencing solutions, whilst also contributing to the broader teams' support and rollout of a range of end user facing technologies and applications.

While the role is based at the Manufacturing and Innovation Hub premises in Seaton Delaval, you will be required to travel to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington., You will have recent and comprehensive experience in installing and supporting the use of Video Conferencing hardware, software, and allied specialist equipment in a corporate environment. You will have experience of providing customer focused support service to end users, including complex problem solving and resolution. The successful candidate will be able to manage their workload to deliver in line with project expectations as well as meeting the response and resolution targets of all incidents within the Service Level Agreement.

You will be able to demonstrate specialist knowledge of the processes involved with providing a technical IT service, covering device management, server and networking knowledge as well as showing a commitment to learning and self-development of your skills and knowledge.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn;t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!