Senior IT Officer – Network and Telecoms

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 40,000 - 48,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Senior IT Officer in Network and Telecoms to join the IT Infrastructure team. You’ll provide third-line network support across a wide Cisco campus network, remote sites and telephony systems, driving design workshops and roadmaps.

Key requirements include degree in IT or equivalent, strong Cisco/telephony knowledge, and the ability to lead technical projects and provide out-of-hours support in a large NHS environment.

Qualifications

• Educated to degree level in an IT related subject or equivalent level of experience.
• Significant experience in a third-line network support role.
• In-depth knowledge of IT hardware, network and communications, especially Cisco.
• Experience with ITIL service delivery and cloud technologies.

Responsibilities

• Provide third-line network and telecoms support across the Trust.
• Lead on design workshops, roadmaps and technology evaluations.
• Project manage hardware implementations and system upgrades.
• Provide on-call support and maintain network availability.

Skills

Communication skills

Interpersonal skills

Project leadership

Ability to work unsupervised

Out-of-hours support

Education

Degree in IT or related subject

Tools

Cisco networking

Windows Server

Azure

IP telephony systems

Job description

Senior IT Officer – Network and Telecoms

Band 6

Main area 317 IT - Networking Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week Job ref 317-2026-39-05-DR

Site Regent Point Town 317 Regent Point Salary £39,959 - £48,117 per annum Salary period Yearly Closing 27/09/2026 23:59 Interview date 14/10/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

Due to internal advancement an opportunity has arisen to join the IT Infrastructure team as a Senior IT Officer in the Network and Telecoms. The team are responsible for delivering and maintaining of a wide range of network and telephony technologies critical to the running of the Trust and delivery of patient care. These include a large Cisco campus network, over 30 remote sites, an enterprise scale Cisco firewall estate, Teams Collaboration, Unify IP and DECT telephony systems.

Main duties of the job

As an experienced IT professional you will work within the Network and Telecoms team, and wider IT Infrastructure department. This will be predominately with End User Computing and Server, however you will also work with specialist IT teams supporting specific areas of the Trust.

Working within a high performing team you will be required to work closely with third party and in house subject matter experts to provide 3 rd / 4 th line network and telecoms support. The role also plays an active role in future design workshops, production of technical roadmaps, tendering exercises, evaluation of new technologies and proof of concepts.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

• To provide third line network support to users of information technology across the Trust, to maximise the availability and functionality of the network and telecoms infrastructure. This may be either over the telephone, by e-mail or at the desk-side. To deputise for senior colleagues, to define, install, configure, maintain, and upgrade a wide range of network and telecoms infrastructure.
• To assist in the planning and development of data centre and campus infrastructure across the Trust with a view to delivery of a best of breed and value for money.
• To lead on the physical implementation of network infrastructure throughout various Trust sites
• To project manage technical hardware implementations and system upgrade, liaising with colleagues within the IT directorate and wider Trust
• Provide ongoing troubleshooting, support and maintenance of product applications, including potential 24/7/365 on call coverage

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person specification

Qualifications & Education

• Educated to Degree level in an IT related subject or equivalent level of experience plus significant experience in a third line network support role

Knowledge & Experience

• In depth technical knowledge and expertise of IT hardware, network and communications, in particular Cisco applications and operating systems
• Excellent knowledge of network architectures
• Possess highly developed specialist knowledge in the following areas: o Router and switch configuration Next Generation Firewalls o Practical experience of building network infrastructure o Remote Access Solutions o IP based telephony systems o Maintaining and installing Wireless Networks o Troubleshooting, patching and upgrading network hardware and appliances o Network Access Control – Cisco ISE for example o DHCP DNS solutions
• A good working knowledge of PC architectures
• A good working knowledge of server technologies in an enterprise environment
• Experience of web proxy solutions
• Working knowledge of IP based telephony systems
• Required to provide informal training to users
• Knowledge of ITIL relate service delivery
• Experience of working in an NHS environment
• Experience of writing business cases
• Experience of cloud technologies including Microsoft Azure technologies
• Experience of scripting
• Experience of working in a Prince2 environment

Skills & Abilities

• Excellent communications skills
• Excellent interpersonal skills
• Ability to work unsupervised
• Ability to lead on technical projects
• Excellent documentation writing skills
• Ability to provide out of hours support.

All references from current and previous employers will be sought and must cover a minimum of 3 years employment.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.