Business Apprentice (Digital Services)

Northumbria Healthcare Nhs Foundation Trust; Seaton Delaval; On-site; GBP 12,000 - 18,000; Full time

Job summary

Northumbria Healthcare NHS FT is seeking a Digital Services Apprentice to support existing PC equipment and software, and assist in the deployment of new hardware and software across the Trust.

The role is an integrated work-based apprenticeship designed to provide knowledge and competencies leading to a nationally accredited qualification and future career progression within the NHS.

Qualifications

• Apprenticeship Education Programme integrated work based training and development programme.
• Nationally accredited apprenticeship qualification and possible future career progression.
• Excellent springboard to NHS career while gaining knowledge and competencies leading to a national apprenticeship qualification.

Responsibilities

• Assist in providing support for all IT Services, software and mobile devices across the Trust including installation of PC hardware, software and peripheral devices.
• Investigate routine enquiries and staff queries, providing assistance and advice as required.
• Order, install and configure new IT equipment and services.
• Maintain documentation as appropriate to the role.
• Ensure new equipment and services are installed and configured in line with Trust standards and service levels.
• Troubleshoot and resolve basic Service Desk calls in a timely manner and per Trust standards.
• Follow Trust IM&T Security Policy at all times and ensure all systems comply.
• Attend staff training and team/department meetings.

Skills

IT support

Hardware install

Software installation

Documentation

Troubleshooting

Tools

PC hardware

Software deployment

Job description

Our primary customer is Northumbria Healthcare NHS FT which provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult social care (PACS) through the 10000 employed staff. Northumbria Healthcare's Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the Digital Services Apprentice is to support existing PC equipment and software applications along with the deployment of new equipment and software., An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

Duties for this role include

• To assist in providing support for all IT Services, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.
• Investigate routine enquiries, queries from staff providing assistance & advice as required.
• To order, install, and configure new IT equipment and services.
• To manage and maintain documentation as appropriate to the role.
• To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.
• To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
• To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.
• To undergo staff training and developing as required and attend all team and departmental meetings.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before