Technical Helpdesk Engineer

MSX International; Colchester; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Up to £42,500 per year (depending on/

25 days annual leave

Paid business expenses

Cashback Health Care Scheme

Car salary exchange scheme

Progression with global opportunities

Job summary

MSX International is seeking a Technical Helpdesk Engineer to support the approved retailer network with technical guidance and issue resolution. The role involves documenting cases, detailing vehicle concerns, and analysing case histories to identify trends.

You will handle calls and emails while maintaining professional relationships within a high-performance team. Ideal candidates have 2+ years of automotive experience, City and Guilds or NVQ L3, and HV IMI3+ qualification.

Qualifications

• Automotive professional with broad vehicle systems knowledge.
• Clear description and understanding of complex technical issues.
• Strong communication and relationship-building to support retailers.

Responsibilities

• Record data into the computer system.
• Provide vehicle and concern detail about cases.
• Identify and report on vehicle case histories, trends, and analysis.
• Deal with and respond to telephone calls and emails.

Skills

Automotive knowledge

Communication skills

Problem solving

Team player

PC literate

Education

City and Guilds or NVQ L3

HV qualification (IMI3 or higher)

Job description

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Job Description

The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network, independent repairers. In addition, the Technical Helpdesk Engineer will:

• record data into the computer system
• provide vehicle and concern detail about cases
• identify and report on vehicle case histories, trends, and analysis
• deal with and respond to telephone calls and emails

Qualifications

Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years’ technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:

• be an automotive professional
• have excellent automotive knowledge
• have worked within a high-performance, collaborative, constructive peer group
• be able to describe and understand complex technical issues clearly
• be confident in technical concern resolution
• be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
• have qualification of City and Guilds or NVQ L3
• have a HV qualification (IMI3 or higher)
• be PC Literate

Additional Information

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In Joining MSX, You Can Enjoy

• up to £42,500 per year per year (depending on experience)
• 25-days annual leave per year
• Paid business expenses
• Cashback Health Care Scheme
• Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday - Friday
• Location: Daventry office based (home office 1 day/week)
• Permanent contract

You can learn more about MSX International on our website: MSX International - MSXI

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.