Technical Helpdesk Advisor

Elegant Clutter Ltd; Coventry; On-site; GBP 20,000; Full time

Job summary

Join a dynamic team as a Technical Helpdesk Advisor in a leading logistics software company. This role focuses on delivering exceptional customer service and technical support while ensuring compliance with industry standards. You'll engage with clients, tackle technical challenges, and contribute to a positive working environment. With a commitment to service excellence and ongoing training, this position offers a chance to grow your skills in a supportive atmosphere. If you're passionate about helping others and eager to learn, this is the perfect opportunity for you!

Qualifications

• Strong grasp of MS Office applications is essential.
• Experience working with various CRM systems is required.

Responsibilities

• Provide IT support and handle customer inquiries efficiently.
• Comply with health and safety policies and participate in training.

Skills

Customer Service

Problem Solving

Technical Support

MS Office

CRM Systems

Job description

Vickers Neal Recruitment are delighted to be working with TruTac based at their offices on the Westwood Business Park in Coventry.

TruTac (part of Microlise group), provide market leading expertise across logistics software, data, and compliance. TruTac is the UKs largest and most successful tachograph analysis provider!

Due to their continued success, we have an opportunity for a Technical Helpdesk/ Technical customer support Advisor to join this established team.

Responsibilities:

1. To undertake a range of tasks in relation to customer IT support
2. To deal with customer enquiries efficiently and diligently
3. To understand and comply with policies and procedures
4. To understand the Hours Law for HGV and PSV drivers
5. To carry out work in a safe and diligent manner
6. To comply with all Health & Safety policies and procedures
7. To attend and fully participate regular training and development reviews with line management, mentor, HR representatives and other nominated representatives.
8. To undertake additional duties in line with capabilities as required

Competencies Required:

Technical Skills

1. Able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate.
2. Demonstrates a logical and practical approach to tasks
3. Takes opportunities to learn new technical skills
4. Gains experience to improve technical competence
5. Takes on additional responsibilities once suitably qualified and/or trained
6. Ability to problem solve

Service Excellence

1. To always deliver the best possible standards to customers (both internal and external) by keeping our promises, never compromising on health and safety and being aware of the environmental impact of activities.
2. Undertakes all tasks willingly, prepared to go the extra mile
3. Completes all tasks, including paperwork accurately and to a high standard and on time
4. Always demonstrates a professional attitude and approach
5. Takes a pride in their appearance and is punctual
6. Always ensures own and others Health & Safety

Customer Relationship Building and Management

1. To build long term partnerships to understand and satisfy clients current and future needs.
2. Takes every opportunity to develop positive and professional working relationships
3. Honours customer commitments
4. Always takes a professional and courteous approach with clients

We are looking for an all-round customer services focussed individual who prides themselves in offering an excellent client experience. You will have a naturally inquisitive mindset always spotting opportunities to go that extra mile.

It is essential for the role that you have a strong grasp of MS Office applications and are experienced working with various CRM systems.

This is an excellent established business to work for who offer competitive employee benefits as well as an inviting and rewarding working environment.

Salary is up to 20k

Hours: 8.30am-5pm Mon-Thurs and 8.30am-4pm Fri

In the first instance please submit your CV to Emily Neal via the contact details provided. Upon application your CV will go to Vickers Neal and TruTac ONLY.

We DO NOT submit CVs to third parties.