Helpdesk Advisor - German Speaking

Virtual Bridges; Peterborough; On-site; Full time

Job summary

An established industry player is seeking a Helpdesk Advisor who is fluent in German to provide exceptional customer support for electronic products. In this dynamic role, you will assist customers with technical issues, ensuring they receive the highest level of service. You will thrive in a supportive team environment, where your problem-solving skills and attention to detail will shine. If you have a passion for technology and enjoy helping others, this is a fantastic opportunity to join a collaborative team in a modern office setting. Don't miss the chance to make a difference in customer experiences!

Benefits

Free on-site parking

Pension contributions

Modern office environment

Supportive team culture

Qualifications

• Fluency in German is essential for this role.
• Strong communication and customer service skills are a must.

Responsibilities

• Assist customers with electronic product issues via calls, emails, and chat.
• Document queries and provide troubleshooting advice to customers.

Skills

Fluent in German

Strong communication skills

Customer service skills

Attention to detail

Problem-solving

Job description

Helpdesk Advisor (German Speaking)

Location: Peterborough
Job Type: Full-time, Long-term Temporary Position (3+ months)
Salary: £13.33 per hour
Hours: 37.5 hours per week

We are currently looking for a Helpdesk Advisor to support customers with a range of electronic products, providing advice and support with software and hardware issues. This is a great opportunity for individuals who enjoy problem-solving and assisting customers with technical issues in a fast-paced, supportive environment.

Key Duties & Responsibilities:

1. Take customer calls, respond to emails, and assist via the company chat function regarding issues with electronic products.
2. Accurately document customer queries and troubleshoot problems over the phone.
3. Provide troubleshooting advice and step-by-step solutions to help customers resolve issues, using the troubleshooting guidance documents provided.
4. If an issue cannot be resolved remotely, arrange for an engineer to attend to the problem on-site.
5. Maintain full, clear and concise notes on each case for follow-up and quality assurance purposes to aid engineers before they attend to fix the problem.

Ideal Candidates:

1. Candidates must be Fluent in German.
2. Strong communication skills, both written and verbal, in the required language.
3. Exceptional customer service skills and the desire to ensure all customers receive the highest level of support.
4. A keen interest in technology and troubleshooting.
5. Previous experience in customer service, technical support, or a similar help-desk role is an advantage.
6. Excellent attention to detail and the ability to multi-task.
7. Ability to work independently as well as part of a team.

Benefits:

1. Free on-site parking.
2. Pension contributions.
3. Modern office environment.
4. Supportive and collaborative team culture.

This is a full-time, long-term temporary position with a contract lasting at least 3 months, starting March 2025. If you are someone who thrives in a customer-facing role and enjoys helping people resolve technical problems, we'd love to hear from you.

To apply, please send your CV and indicate your language proficiency. We are looking forward to receiving your application!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.