Helpdesk Advisor - German Speaking

Virtual Bridges, Inc.; Peterborough; On-site; Full time

Job summary

An innovative firm is seeking a Helpdesk Advisor fluent in German to provide exceptional support for electronic products. In this dynamic role, you will assist customers with technical issues, ensuring they receive top-notch service in a fast-paced environment. Your problem-solving skills will shine as you troubleshoot and guide customers through solutions, all while maintaining clear documentation for quality assurance. This position offers a supportive team culture and a modern office setting, making it an ideal opportunity for those passionate about technology and customer service. Join us and make a difference in customers' experiences!

Benefits

Free on-site parking

Pension contributions

Modern office environment

Supportive team culture

Qualifications

• Fluent in German with strong communication skills is essential.
• Experience in customer service or technical support is a plus.

Responsibilities

• Assist customers with electronic product issues via calls and emails.
• Document customer queries and provide troubleshooting advice.

Skills

Fluent in German

Strong communication skills

Customer service skills

Problem-solving

Attention to detail

Ability to multi-task

Job description

Helpdesk Advisor (German Speaking)

Location: Peterborough

Job Type: Full-time, Long-term Temporary Position (3+ months)

Salary: £13.33 per hour

Hours: 37.5 hours per week

We are currently looking for a Helpdesk Advisor to support customers with a range of electronic products, providing advice and support with software and hardware issues. This is a great opportunity for individuals who enjoy problem-solving and assisting customers with technical issues in a fast-paced, supportive environment.

Key Duties & Responsibilities

• Take customer calls, respond to emails, and assist via the company chat function regarding issues with electronic products.
• Accurately document customer queries and troubleshoot problems over the phone.
• Provide troubleshooting advice and step-by-step solutions to help customers resolve issues, using the troubleshooting guidance documents provided.
• If an issue cannot be resolved remotely, arrange for an engineer to attend to the problem on-site.
• Maintain full, clear and concise notes on each case for follow-up and quality assurance purposes to aid engineers before they attend to fix the problem.

Ideal Candidates

• Candidates must be Fluent in German.
• Strong communication skills, both written and verbal, in the required language.
• Exceptional customer service skills and the desire to ensure all customers receive the highest level of support.
• A keen interest in technology and troubleshooting.
• Previous experience in customer service, technical support, or a similar help-desk role is an advantage.
• Excellent attention to detail and the ability to multi-task.
• Ability to work independently as well as part of a team.

Benefits

• Free on-site parking.
• Pension contributions.
• Modern office environment.
• Supportive and collaborative team culture.

Additional Information

This is a full-time, long-term temporary position with a contract lasting at least 3 months, starting March 2025. If you are someone who thrives in a customer-facing role and enjoys helping people resolve technical problems, we'd love to hear from you.

To apply, please send your CV and indicate your language proficiency. We are looking forward to receiving your application!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Customer Service
• Administrative and Support Services