Application Support Engineer

Burendo; Leeds; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days Annual Leave (plus bank hols)

Additional paid leave for celebrations

Holiday entitlement increases with 2/5

Monthly Wellness Allowance

Annual Learning & Development Allow

Paid time off for Life Events

Matched Employer Contributed Pension (

Life assurance (4x salary)

Employee Assistance Programme

Enhanced Family Leave

6-month sabbatical after 3 years

Enhanced sick pay

Salary Sacrifice benefits (EV, Home &

Social events calendar

Job summary

Burendo is seeking a technically focused Service Support professional in the United Kingdom to join our award-winning consultancy. You will handle on-call incident and problem management, support production services on OpenShift, and collaborate with L1/L3 teams to ensure reliable service delivery.

Key responsibilities include L2 application support, monitoring, and security reviews, with opportunities to progress into consultancy roles.

Qualifications

• Excellent stakeholder management and communication skills.
• Experience with Git or equivalent source control.
• Hands-on experience with AWS or cloud platforms.
• Familiarity with ITSM tools (e.g. ServiceNow, Jira Service Management).
• Proactive mindset with a drive for continuous improvement.
• Excellent problem-solving and troubleshooting abilities.
• Strong understanding of IT systems and keen technical interest.

Responsibilities

• L2 application support.
• Support production services running on OpenShift, using Kibana and other monitoring tools to investigate issues and keep systems healthy.
• Overall BAU management for production environments.
• Coordinate with L1 and L3 teams to ensure consistent service management.
• Incident, request, problem, and change management.
• Monitor and troubleshoot system performance and availability.
• IT vulnerability detection and resolution.
• CI/CD pipeline execution and monitoring.
• Collaborate with product stakeholders to align on solutions.
• Apply and maintain security standards across production services with regular security reviews.
• Maintain up-to-date documentation, including runbooks and process/policy materials.
• Participate in an out-of-hours (24/7) support rota.

Skills

Stakeholder management

Git / Source control

AWS / Cloud platforms

ITSM tools

Continuous improvement

Problem solving

IT systems knowledge

Tools

OpenShift

Kibana

ServiceNow

Jira Service Management

AWS

Job description

**£25,000 - £32,000 + Benefits**

We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast.

At Burendo, we believe that together, we can achieve incredible things.

What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.

Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you’ll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.

This role requires you to be on an on-call rota and it would be highly desirable if you have SC Clearance. This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.

Day-to-day activities you may perform while working with our clients include:

• L2 application support
• Support production services running on OpenShift, using Kibana and other monitoring tools to investigate issues and keep systems healthy.
• Overall BAU management for production environments
• Coordinate with L1 and L3 teams to ensure consistent service management
• Incident, request, problem, and change management
• Monitor and troubleshoot system performance and availability
• IT vulnerability detection and resolution
• Platform monitoring
• CI/CD pipeline execution and monitoring
• Collaborate with product stakeholders to align on solutions
• Apply and maintain security standards across production services with regular security reviews
• Maintain up-to-date documentation, including runbooks and process/policy materials
• Participate in an out-of-hours (24/7) support rota

Must-haves

These are essential to succeed in the role:

• Strong stakeholder management and excellent communication skills
• Solid experience with Git or equivalent source control systems
• Hands-on experience with AWS or other cloud platforms
• Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management)
• Proactive mindset with a drive for continuous improvement
• Excellent problem-solving and troubleshooting abilities
• Strong understanding of IT systems and keen technical interest

Nice-to-haves

While not essential, the following would be beneficial:

• Experience working with CI/CD pipelines and DevOps practices
• Working knowledge of Python, React, or SQL
• Experience supporting Salesforce or similar enterprise platforms

• 25 days Annual Leave (plus bank holidays)
• An additional day of paid leave for celebrations
• 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
• Monthly Wellness Allowance
• Annual Learning and Development Allowance
• Paid time off for Life Events
• Matched Employer Contributed Pension (5%)
• Life assurance based on 4 x your salary
• Access to an Employee Assistance Programme
• Enhanced Family Leave
• Eligibility for a 6-month sabbatical after 3 years’ service
• Enhanced company sick pay
• A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
• Exciting calendar of Burendo social events and activities

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.

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