SaaS Technical Delivery Consultant – Hybrid

Interface Recruitment; Cambridgeshire and Peterborough; Hybride; GBP 38 000 - 45 000; Plein temps

Avantages offerts par ce poste

Free Parking on site

Résumé du poste

Interface Recruitment is seeking a Technical Delivery Consultant to support a modern web-based enterprise SaaS platform used by public sector and infrastructure-focused organisations across the UK. The role is Hybrid in the Bedfordshire area with one office day per week, full-time and permanent, offering £38,000 - £45,000 plus On-Call Allowance and Share Options.

You will work with internal teams to ensure customer environments are stable, secure and performant, handling incidents, deployments

Qualifications

• Experience supporting web-based enterprise applications.
• Experience troubleshooting server-side applications and integrations.
• Knowledge of APIs, databases, services and multi-layer environments.
• Strong analytical and problem-solving skills.
• Excellent communication and customer-facing abilities.
• Experience in SLA-driven support environments.
• Experience supporting GIS or mapping platforms.
• Experience within managed services or SaaS environments.
• Familiarity with ITIL or structured service management.

Responsabilités

• Deliver high-quality operational and technical support for a hosted software platform.
• Collaborate with development, infrastructure and professional services teams.
• Assist with deployments, updates and maintenance tasks.
• Investigate and resolve incidents in line with SLAs.
• Troubleshoot application, integration, API and data-related issues.
• Provide technical guidance to customers and stakeholders.
• Support automated and improvement initiatives.
• Maintain accurate service and incident records.

Connaissances

Enterprise app support

API troubleshooting

SQL/Databases

Customer communication

SaaS experience

ITIL familiarity

GIS experience

On-call support

Outils

Azure

Description du poste

Interface Recruitment is seeking a Technical Delivery Consultant to support a modern web-based enterprise SaaS platform used by public sector and infrastructure-focused organisations across the UK. The role is Hybrid in the Bedfordshire area with one office day per week, full-time and permanent, offering £38,000 - £45,000 plus On-Call Allowance and Share Options.

You will work with internal teams to ensure customer environments are stable, secure and performant, handling incidents, deployments