Technical CX Specialist: Insights, Resolution & Improvement

Interaction Recruitment; Warrington; Sur place; GBP 17 000 - 28 000; Plein temps

Avantages offerts par ce poste

Impactful role

Collaborative environment

Mon-Fri with weekends

Résumé du poste

Interaction Recruitment is seeking a Technical Customer Experience Executive to join the Warrington team. You will combine customer service with an understanding of technical repairs, service delivery and problem-solving to improve the customer journey.

You will analyse feedback, investigate complaints, monitor performance and work with different teams to maintain high service standards. The role requires strong analytical and communication skills, with occasional weekend work.

Qualifications

• Strong customer-first mindset and commitment to service.
• Understanding of technical repairs, service delivery, and problem solving.
• Ability to analyse data and interpret performance trends.
• Effective communication with multiple teams and stakeholders.

Responsabilités

• Analyse customer feedback, complaints and service performance to identify trends.
• Produce and review SLA reports and performance data.
• Investigate complaints and identify root causes.
• Review technical repair-related issues with teams to resolve them.
• Identify opportunities to improve the customer journey and satisfaction.
• Monitor KPIs related to customer satisfaction and retention.
• Collaborate with internal teams and external partners.
• Present findings and recommendations to stakeholders.
• Ensure customer and partner requirements are met.

Connaissances

Customer service

Analytical skills

Problem solving

Description du poste

Interaction Recruitment is seeking a Technical Customer Experience Executive to join the Warrington team. You will combine customer service with an understanding of technical repairs, service delivery and problem-solving to improve the customer journey.

You will analyse feedback, investigate complaints, monitor performance and work with different teams to maintain high service standards. The role requires strong analytical and communication skills, with occasional weekend work.