Technical Customer Support Specialist (London)

Clay; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Clay in London is seeking a Product Support Specialist to join as a founding support specialist. You will work closely with customers ranging from enterprises to startups, ensuring they maximize the value of our product and experience exceptional service.

Using your technical background, you will address needs, deliver tailored solutions, and provide feedback to product teams. This role offers a chance to shape early-stage product experiences and grow with a creative, collaborative team.

Qualifications

• Technical background enabling understanding of product issues and fixes.
• Customer-focused with a track record of delivering great service.
• Excellent written and verbal communication skills across audiences.
• Proactive at gathering insights to drive product improvements.

Responsibilities

• Interact with enterprises, startups, and SMBs to deliver hands-on product support.
• Gather and analyze customer feedback to drive product improvements.
• Create guides, FAQs and best-practice content to improve user experience.
• Collaborate with product, engineering and data teams to ensure stellar customer experience.

Skills

Technical background

Customer focused

Excellent communicator

Data-driven insights

Job description

Clay in London is seeking a Product Support Specialist to join as a founding support specialist. You will work closely with customers ranging from enterprises to startups, ensuring they maximize the value of our product and experience exceptional service.

Using your technical background, you will address needs, deliver tailored solutions, and provide feedback to product teams. This role offers a chance to shape early-stage product experiences and grow with a creative, collaborative team.