Customer Experience Advisor — Office-Based (Tamworth)

Espire; Tamworth; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Health Cashback Plan

Pension Scheme

Life Assurance

Job summary

Espire in Tamworth is seeking a Customer Service Advisor to join our Customer Service Department, supporting the efficient delivery of customer service and operational activities. This is an office based role at our head office in Tamworth, working 9:30am - 5:30pm.

You will act as a key link between customers, the sales team and internal departments, delivering a seamless customer experience, maintaining strong relationships and handling orders, enquiries and quotations.

Qualifications

• Excellent customer service skills with a focus on delivering high standards.
• Able to handle challenging interactions calmly and professionally.
• Proactive and resourceful in identifying effective solutions to issues.
• Able to work both in a team and independently, managing workload efficiently.
• Consistently accurate, organized and efficient.
• Strong time management to meet deadlines and service standards.

Responsibilities

• Monitor orders, deliveries and service levels; build relationships and resolve issues promptly.
• Oversee forward orders, call-offs and projects for assigned customers.
• Handle calls and enquiries from customers, sales team and public.
• Process online and email orders using Sage ERP and in-house systems.
• Prepare customer quotations and provide product part numbers and basic technical info.
• Manage designated sales areas and support Area Sales Managers.
• Answer overflow calls and respond to emails; file paperwork; coordinate rework of bespoke stock.
• Set up customer accounts for online ordering; liaise with carriers and track deliveries.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Organization

Education

GCSEs (including English)

Customer Service NVQ (Level 2+)

Tools

Sage ERP

Microsoft Word

Outlook

Excel

Job description

Espire in Tamworth is seeking a Customer Service Advisor to join our Customer Service Department, supporting the efficient delivery of customer service and operational activities. This is an office based role at our head office in Tamworth, working 9:30am - 5:30pm.

You will act as a key link between customers, the sales team and internal departments, delivering a seamless customer experience, maintaining strong relationships and handling orders, enquiries and quotations.