Technical Customer Service Advisor

ZipRecruiter; Sevenoaks; On-site; GBP 26,000 - 50,000; Full time

Job summary

A leading company seeks a Technical Customer Service Advisor in Wrotham to join their dynamic support team. The role focuses on providing expert technical advice, coordinating engineer visits, and enhancing customer experience. With competitive pay, bonuses for upselling, and excellent benefits, this permanent position offers a great opportunity for professional growth.

Benefits

Quarterly bonus structure

25 days holiday rising to 30 after 5 years

Subsidised gym membership

Enhanced pension pay (5% rising every 5 years)

Private healthcare

Qualifications

• Ability to learn technical products and processes.
• Excellent communication and attention to detail required.
• Experience in customer service and upselling preferred.

Responsibilities

• Providing technical support on the telephone.
• Organising engineer call-outs and updates for customers.
• Responding to customer inquiries via letters and emails.

Skills

Excellent communication skills

Attention to detail

Confidence in upselling

Willingness to learn technical products

Job description

Job Description

Technical Customer Service Advisor
£26,000 plus quarterly bonus, OTE £33,000 ( Top earner currently earning £50,000)
Permanent role
Wrotham (own transport needed)

Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm
25 days holiday rising to 30 after 5 years', subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcare

Our client is a well-established, market leader in their field and is looking for a Technical Customer Service Advisor to join their product support / customer service department.

This is a fast-paced, varied role where you will be providing technical advice over the phone, organising engineer visits and discussing care / insurance options available.

Duties for this Technical Customer Service Advisor role will include but not be limited to:

• Providing technical support on the telephone




• Organising and arranging engineer call-outs




• Chasing engineers and updating customers where needed




• Responding to customer letters / emails




• Checking engineer job reports




• Providing advice on care / insurance packages and upselling where possible (bonus paid on this)

The successful Technical Customer Service Advisor will have / be able to:

• Excellent communication skills




• The ability and willingness to learn technical products and processes




• Confidence in upselling




• Excellent attention to detail

Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.

All applications considered, apply or call Sarah on 01634 668186 option 2