Technical Customer Service Advisor

Netbox Recruitment Limited; Sevenoaks; On-site; GBP 26,000 - 50,000; Full time

Job summary

A leading company is seeking a Technical Customer Service Advisor for its product support department. This permanent role offers a competitive salary with a quarterly bonus, comprehensive benefits, and opportunities for personal and professional growth in a dynamic work environment.

Benefits

25 days holiday rising to 30 after 5 years

Subsidised gym membership

Enhanced pension pay (5% rising every 5 years)

Private healthcare

Qualifications

• Willingness to learn technical products and processes.
• Confidence in upselling.
• Excellent attention to detail.

Responsibilities

• Providing technical support via telephone.
• Organising engineer call-outs.
• Chasing engineers and updating customers.
• Responding to letters/emails.

Skills

Attention to detail

Upselling confidence

Job description

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Technical Customer Service Advisor, Sevenoaks

Client: Netbox Recruitment Limited

Location: Wrotham (own transport needed)

Job Category: Other

EU work permit required: Yes

Job Reference:

Job Views: 7

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

£26,000 plus quarterly bonus, OTE £33,000 (Top earner currently earning £50,000). Permanent role. Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm. Benefits include 25 days holiday rising to 30 after 5 years, subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcare.

Our client is a well-established, market leader in their field, seeking a Technical Customer Service Advisor to join their product support/customer service department.

This fast-paced, varied role involves providing technical advice over the phone, organising engineer visits, and discussing care/insurance options.

Responsibilities:

• Providing technical support via telephone
• Organising engineer call-outs
• Chasing engineers and updating customers
• Responding to letters/emails
• Advising on care/insurance packages and upselling where possible

Candidate requirements:

• Willingness to learn technical products and processes
• Confidence in upselling
• Excellent attention to detail

Netbox Recruitment is an equal opportunities employer. All applications considered. Apply or call Sarah on 01634 668186 option 2.