Technical Customer Service Advisor

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Customer Service Advisor in Chessington. This role is perfect for tech-savvy individuals who excel in troubleshooting and thrive in fast-paced environments. You will support customers with technical inquiries and ensure their satisfaction while collaborating to enhance processes. Join a vibrant and inclusive team that values contributions and offers opportunities for growth in the dynamic entertainment sector. If you're passionate about technology and customer service, this is your chance to shine!

Benefits

Competitive salary and benefits package

Opportunities for growth and career advancement

Free parking

Qualifications

• Experience in technical customer service is essential.
• Strong troubleshooting skills for complex technical issues.

Responsibilities

• Handle technical inquiries via phone and email from global customers.
• Assist with warranty claims, ensuring efficient resolution.

Skills

Technical Customer Service

Troubleshooting Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Job description

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Technical Customer Service Advisor, Chessington

Location: Chessington, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: ffbb90e28615

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Are you a tech-savvy and customer-oriented problem solver?

Role: Technical Customer Service Advisor

Location: Chessington - Free Parking!

Working hours: Monday to Friday, 8am to 5pm with 3.30pm finish on Fridays

Join our client's dynamic team in the entertainment industry, working with cutting-edge technology to support customers worldwide. Ideal for those who thrive in fast-paced environments and excel at troubleshooting technical issues.

Responsibilities:

• Handle technical inquiries via phone and email from global customers.
• Assist with warranty claims, ensuring efficient resolution and customer satisfaction.
• Manage stock and rotation in the warehouse, ensuring product compliance.
• Collaborate to improve processes and enhance customer experience.

Requirements:

• Previous experience in technical customer service.
• Strong troubleshooting skills for complex technical issues.
• Interest in technology and electronic entertainment systems.
• Excellent communication and interpersonal skills, with a customer-first approach.
• Ability to work independently and as part of a team in a fast-paced setting.
• Attention to detail and effective task prioritization.

What's on offer:

• Competitive salary and benefits package.
• Opportunities for growth and career advancement.
• A vibrant, inclusive work environment that values contributions.

If you're excited to join a global leader in entertainment, apply now with your updated CV. We look forward to hearing from you!

Note: Only shortlisted candidates will be contacted. We appreciate your understanding. Thank you for considering this opportunity.

Office Angels is an employment agency and an equal opportunities employer, committed to diversity and inclusion. We support reasonable adjustments at any stage of the process.