Technical Customer Service Advisor

Brook Street; Belper CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking experienced Technical Advisors to provide expert advice and solutions. This role involves troubleshooting technical issues, assisting in project development, and maintaining documentation. With a structured shift pattern and a comprehensive training program, this position offers a rewarding opportunity for those with a background in customer service. Enjoy benefits like an annual bonus, generous leave, and health support, all while contributing to a team dedicated to delivering exceptional service. If you are passionate about technical solutions and customer satisfaction, this role is perfect for you.

Benefits

Comprehensive Training

Annual Bonus

25 Days Annual Leave

Pension Scheme

Employee Assistance Programme

Health Benefits

On-Site Amenities

Employee Benefits Hub

Qualifications

• GCSE Grade 4 in English or equivalent is required.
• Good knowledge of Microsoft applications and web platforms is essential.

Responsibilities

• Provide expert technical advice to engineers and end-users.
• Troubleshoot technical issues and maintain project progress.
• Develop and maintain technical documentation and training.

Skills

Technical Advice

Troubleshooting

Customer Service

Communication Skills

Education

GCSE Grade 4 in English

Tools

Microsoft Applications

Web-based Platforms

Job description

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Key Responsibilities:

• Provide expert technical advice and solutions to Gas Safe registered engineers and end-users as part of the Service Technical team.
• Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
• Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
• Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

Hours of Work:

• Full-time: 39.5 hours per week.
• Shift Pattern:
• Monday to Friday: Between 8am - 6pm
• Saturday: 8am - 12pm

Minimum Qualifications:

• GCSE Grade 4 or equivalent in English.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

• Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
• Annual Bonus: A bonus scheme based on performance.
• Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
• Pension Scheme: Company contributes 7%, and employees pay 1%.
• Employee Assistance Programme: Support for personal and professional matters.
• Health Benefits: Free flu jabs and eye tests.
• On-Site Amenities: Subsidised bistro and coffee shop.
• Employee Benefits Hub: Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.