Technical Customer Claims Executive

TN United Kingdom; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Customer Claims Executive to join their dynamic team in Luton. This role involves managing a personal caseload of public liability claims, investigating claims, and providing exceptional service to insurers. The ideal candidate will be self-motivated and capable of handling high-pressure situations while maintaining strong stakeholder relationships. With a focus on personal performance and customer engagement, this position offers a chance to make a significant impact in a supportive environment that values diversity and inclusion. Join a company that prioritizes your well-being and professional growth.

Benefits

Holiday benefits

Discounts and special offers

TUI time off options

Support in Financial, Health, Social, Community, and Career areas

Discretionary Bonus Scheme

Qualifications

• Experience in a claims handling environment is desirable.
• Knowledge of public liability claims and regulations is a plus.

Responsibilities

• Manage a caseload of public liability injury/illness claims.
• Investigate claims and assess liability and quantum.
• Provide high-quality service in line with insurer's service levels.

Skills

Claims Handling

Investigation Skills

Customer Engagement

Stakeholder Management

Performance Monitoring

Education

Law Degree

Job description

Job Details

Position: Technical Customer Claims Executive, Luton

Client: TUI

Location: Luton, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: e77efc014be3

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

• Handle a personal caseload of public liability injury/illness and quality claims from solicitors.
• Investigate claims, assess liability and quantum, and seek to conclude those claims in accordance with the mandate provided by the relevant insurer.
• Provide high-quality service to our insurer in line with applicable service levels, whilst also achieving individual targets in respect of claim settlements/disposals.
• Work closely and effectively with key suppliers to ensure straightforward recovery of any unavoidable financial outlays.
• Attend court when necessary to support Counsel and/or solicitors in fast and multi-track matters.

About You

• Law Degree desirable but not essential; relevant experience within a claims handling environment is also acceptable.
• Understanding of handling and investigating public liability claims brought by customers and solicitors.
• Hard-working, self-motivated, and an agile team player, accustomed to heavy workloads and high-pressure situations.
• Able to work independently across various environments.
• Capable of managing a wide caseload, including fast-track and multi-track claims and sensitive queries.
• Confident in dealing with stakeholders such as customers, insurers, lawyers, and courts.
• Ability to monitor and improve personal performance against targets and objectives.
• Excellent telephone manner and understanding of customer engagement importance.
• Knowledge of the Package Holidays and Linked Travel Arrangements Regulations 2018 is desirable.

Ours Offer

• Holiday benefits, discounts, special offers, and additional ‘TUI time off’ options.
• Support in Financial, Health, Social, Community, and Career areas.
• Discretionary Bonus Scheme.
• Competitive rates with foreign exchange services.

We aim to be the most loved holiday company, not just for customers but for colleagues too. We offer benefits that go beyond a competitive salary to help you live your best life at TUI. Click to learn more.

We celebrate diversity and inclusion. Visit our website to see what this means for us.

For more information, please contact us via email.

We appreciate your interest and will respond after the application deadline.