Claims Executive

International Catalyst Services, LLC; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Claims Executive, um das Team zu verstärken und maßgeschneiderte Ansprüche für Unternehmens- und Gewerbekunden zu entwickeln. In dieser hybriden Rolle sind Sie der Hauptansprechpartner für Kunden und optimieren deren Ansprüche durch effektive Strategien und Lösungen. Sie bringen hervorragende Kundenservicefähigkeiten mit und haben Erfahrung im Bereich kommerzielle Ansprüche. Wenn Sie eine proaktive Einstellung und die Fähigkeit haben, starke Beziehungen aufzubauen, ist diese Rolle ideal für Sie. Werden Sie Teil eines dynamischen Teams, das sich der Unterstützung von Kunden und der Schaffung von Lösungen widmet.

Benefits

Berufliche Entwicklungsmöglichkeiten

Vibrante und inklusive Kultur

Karrieremöglichkeiten

Unterstützende Führungskräfte

Qualifications

• Verständnis des Prozesses für kommerzielle Ansprüche ist bevorzugt, aber nicht zwingend erforderlich.
• Erfahrung in einem kommerziellen Anspruchsumfeld, sei es bei einem Makler, Versicherer oder einer Anwaltskanzlei.

Responsibilities

• Primärer Ansprechpartner für ein Portfolio von Unternehmens- und Gewerbekunden sein.
• Hochwertige Ansalanalysen und regelmäßige Updates an Kunden bereitstellen.

Skills

Kundenservicefähigkeiten

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Kenntnisse im Bereich kommerzielle Ansprüche

Education

CII-Zertifizierung oder andere relevante berufliche Qualifikationen

Job description

We are seeking a talented individual to join Marsh Corporate & Commercial in our Claims Executive Team. This is a hybrid working role, with a minimum of 3 days spent in the London office or travelling to meet with clients. The remaining 2 days can be spent working remotely.

The Claims Executive team provides specialised insurance claims services to clients and prospects of Marsh. The team is looking to grow and develop the current suite of services.

For this role, we are happy to consider both experienced Claims Executives and those currently working in a commercial claims environment, ready for the next step up in their career.

This exciting role covers London and the South-East.

We will count on you to:

• Act as the primary point of contact for a portfolio of corporate and commercial clients, setting tailored claims service strategies to meet their unique needs.
• Provide high-quality claims analysis and regular updates to clients on progress, challenges, and opportunities to enhance their claims journey and reduce costs.
• Identify and implement cost-effective solutions to improve the client’s claims experience, including audits, training, and claims preparation.
• Collaborate closely with the wider Marsh service team, ensuring clients’ claims experiences are optimized for renewal negotiations.
• Maintain compliance with operational processes while demonstrating a commitment to continuous personal development.

What you need to have:

• An understanding of cross-class commercial claims process is preferred; however, not essential.
• Excellent customer service skills, with the ability to communicate effectively with clients at all levels.
• Experience in a commercial claims environment, whether with a broker, insurer, adjuster, or law firm.
• Strong knowledge of the UK commercial insurance market and processes.
• Outstanding organizational skills for effective diary management and reporting.

What makes you stand out:

• A self-starter attitude with a strong sense of accountability and pride in your work.
• Proven ability to develop strong internal and external relationships.
• Confidence in presenting to diverse audiences and exceptional written communication skills.
• Experience in assisting clients with commercial claims cost reduction and process improvements.
• A track record of meeting business targets to support clients and drive profitability.
• CII certification or other relevant professional qualifications.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.