Technical Content Solutions Specialist (Hybrid, London)

Principle; Greater London; Hybrid; GBP 90,000 - 122,000; Full time

Job summary

Global Tech is seeking a Technical Content Solutions Consultant to craft external Help Centre content and troubleshoot product issues. Based in London with hybrid working, you’ll partner with Product, Engineering and Support teams to develop scalable content and solutions that reduce customer friction.

The role emphasizes clear communication, problem solving, and stakeholder management in a fast-paced tech environment.

Qualifications

• Experience creating external Help Centre content or technical support content.
• Strong technical acumen with ability to understand and troubleshoot product issues.
• Excellent written communication translating complex information into user guidance.
• Strong problem-solving skills identifying repeatable, scalable solutions.
• Experience collaborating with Product, Engineering, Support and other cross-functional teams.

Responsibilities

• Create external Help Centre and product content for customer support.
• Troubleshoot product issues and translate findings into user-friendly guidance.
• Partner with Product, Engineering and Support to develop scalable solutions.
• Manage stakeholder expectations and project timelines across global teams.

Skills

Help Centre content

Technical acumen

Written communication

Problem solving

Cross-functional collaboration

Stakeholder management

Job description

Global Tech is seeking a Technical Content Solutions Consultant to craft external Help Centre content and troubleshoot product issues. Based in London with hybrid working, you’ll partner with Product, Engineering and Support teams to develop scalable content and solutions that reduce customer friction.

The role emphasizes clear communication, problem solving, and stakeholder management in a fast-paced tech environment.