Technical Content Solutions Consultant - Global Tech

Principle; Greater London; Hybrid; GBP 90,000 - 122,000; Full time

Job summary

Global Tech is seeking a Technical Content Solutions Consultant to craft external Help Centre content and troubleshoot product issues. Based in London with hybrid working, you’ll partner with Product, Engineering and Support teams to develop scalable content and solutions that reduce customer friction.

The role emphasizes clear communication, problem solving, and stakeholder management in a fast-paced tech environment.

Qualifications

• Experience creating external Help Centre content or technical support content.
• Strong technical acumen with ability to understand and troubleshoot product issues.
• Excellent written communication translating complex information into user guidance.
• Strong problem-solving skills identifying repeatable, scalable solutions.
• Experience collaborating with Product, Engineering, Support and other cross-functional teams.

Responsibilities

• Create external Help Centre and product content for customer support.
• Troubleshoot product issues and translate findings into user-friendly guidance.
• Partner with Product, Engineering and Support to develop scalable solutions.
• Manage stakeholder expectations and project timelines across global teams.

Skills

Help Centre content

Technical acumen

Written communication

Problem solving

Cross-functional collaboration

Stakeholder management

Job description

Technical Content Solutions Consultant - Global Tech

Location: London - hybrid working

Salary: £106,000 per annum

Contract: 6 months, October 2026 until 16 April 2027

We're hiring a Technical Content Solutions Consultant to join a leading global technology company supporting high-profile consumer products. This role will focus on creating clear, effective external Help Centre content, troubleshooting product and user issues, and partnering with cross-functional teams to develop scalable solutions.

What we're looking for:

• Experience creating external Help Centre, technical support or product content
• Strong technical acumen with the ability to understand and troubleshoot product issues
• Excellent written communication, translating complex information into clear user-facing guidance
• Strong problem-solving skills and experience identifying repeatable/scalable solutions
• Experience collaborating with Product, Engineering, Support and other cross-functional teams
• Strong stakeholder and project management skills
• Experience within global technology, digital or consumer product environments is highly desirable

Deadline for this role is Thursday the 1st of October,